US Contact Centre Agents

Recruiter:

The Recruiters

Job Ref:

MW281026-4481

Date posted:

Wednesday, October 28, 2026

Location:

Johannesburg, South Africa

Salary:

R18 000 / month

SUMMARY:
Exciting opportunity to join luxury hospitality / travel company. Provide world class service to the United States clients - Night shift required.

POSITION INFO:
Our contact centre recruitment desk currently has vacancies for high level contact centre agents. We're seeking passionate English speaking customer experience professionals to deliver world-class service to global guests and travel partners. Responsibilities (including but not limited to): Manage and book luxury journeys & experiences. Provide exceptional guest support via phone, video, email & chat. Assist guests with specialist support and after-sales service, such as reservation changes, purchase of additional services, and special requests. Build relationships with travel advisors and guests worldwide. Use cutting-edge systems (Salesforce, Versonix Seaware) to deliver personalised service. Requirements: 2+ years' contact centre experience (luxury, travel, or hospitality - non-negotiable) Travel or Tourism Diploma Minimum 1 year Tourism experience (sales or reservations) Outstanding English communication skills, written and spoken ( mandatory ). Confident with IT systems (example Salesforce). Flexible to work afternoon AND night shifts, incl. weekends to support global markets and time zones. Passion for global travel and cultural destinations, especially the USA Why Join Us? Be part of a vibrant, growing luxury brand. Multicultural, global team environment. Excellent earning potential. Apply now and help us deliver unforgettable journeys for the world's most discerning travellers. Email your CV to - please ensure you use the job reference number in your email subject. Please note only short-listed candidates will be contacted.

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