Uninsured Recovery Claims Consultant

SUMMARY:
Our Company in Centurion is looking for a Uninsured Recovery Claims Consultant to take full responsibility over uninsured third party recovery claims and Debt Collection

POSITION INFO:

Main activities and Key Areas

• Handling recovery claims from allocation, right up until finalisation
• New allocation claims to be actioned within 24 hours of receipt from the legal administrator
• Ensuring we have mandate to deal with the insurer / client recovery claims
• Ensure that all supporting documents are uploaded to and named correctly on the 3rd party system and details are captured correctly and updated
• Appoint a Tracer if third party details incomplete or when needed
• Contact Third Parties to discuss the claimed amount and settlement options
• Send LOD to third party
• If third party cannot make full payment at once, negotiate down payment arrangements with third party
• After sending LOD, diarise to follow up after 14 days
• Follow up with Third Party after 14 days
• Regularly follow up with Third Parties until payments are received
• Stats to be updated on Recovery Sheet
• Monthly target to be achieved constantly
• Communicate with clients, the responsible party, attorneys, and various other parties involved in the process, by telephone and/or by written communication
• Ensure effective and timely claims management and settlement (in line with the SLA agreement)
• Assist with administrative functions and undertake special projects as and when requested
• To keep client/broker updated on the progress of the claim telephonically and via email
• Handling of Compliments and Complaints according to the Compliments and Complaints Business Processes
• Ad hoc duties assigned by management from time-to-time

Productivity:

• New Claims handled (Average per day)
• Reach target per month
• Management of Tasks
• Management of reminders
• Proactively making calls to TP''s to secure settlements
• Utilisation and management of notes

Quality:

• Detailed and accurate notes on claims
• Complaints received / warnings received (If applicable)
• Compliments received (If applicable)
• Accuracy of estimates
• Accuracy of settlements
• Accuracy and quality of communication
• Telephone etiquette - answering / making the calls correctly

Effeciency:

• Escalations for not returning calls
• Adherence to SLA (Delivering work within SLA)
• Comebacks on work not done correctly the first time
• Time and Attendance and general attitude

Operational:

• Product knowledge
• Situational Awareness
• Treating Customers Fairly
• Costing

Application of Processes

Qualifications & Experience

• Grade 12 certificate or equivalent Level 4 qualification issued by SAQA
• Clear Credit and Criminal Record
• Computer Literacy - MS Office: Work, Excel, Outlook
• Reliable transport
• Minimum of 3 years working experience
• Minimum of 3-5 years in short-term industry
• Motor and Non Motor experience (beneficial)
• Debt collecting experience

Skills & Abilities

Customer Care Skills:

• Bilingual (beneficial)
• Excellent communication skills (written and verbal)
• Work under pressure and able to meet deadlines
• Excellent time management
• Quality orientated
• Display a sense of urgency
• Diplomatic & patient
• Problem solving skills
• Display initiative, maturity and a high degree of professionalism
• Liaise and build relationships with clients
• Ability to negotiate with insurers/clients in respect of contentious claims

Administrative Skills:

• Strong planning and organizational skills
• Detail focused and attention to quality
• Analytical mind
• Good numeracy and literary skills

Interpersonal Skills:

• Team player
• Work independently

Desired Skills:

• Bilingual
• Communication (Verbal And Written)
• able to work under pressure
• Teamwork

Desired Work Experience:

• 2 to 5 years

Should you not receive a response from us within one week of your application, your application has unfortunately not been successful.

You can visit our website for more vacancies: www.wePlace.co.za / Facebook page @wePlace / LinkedIn www.linkedin.com/company/wePlace/

NB! This job is now closed. You can apply for other jobs by uploading your CV.