User Experience Designer

Requirements

• Relevant Degree or Diploma
• 2 -4 Years’ experience
• Knowledge in UX Design, Interaction Design, Service Design, Conversation Design, UX Writing, Human Centred Design or Strategy experience
• Experience crafting demos that showcase the potential of conversational experiences. Knowledge of USSD, Botsociety, Google Dialogflow, Bot Mock, Whatsapp Business API, RapidPro, Turn.io, Rasa, Miro and Python would be advantageous.

Responsibilities

• Create natural dialogue flows, wireframes and templates that clearly convey a conversation architecture to THEIR Service design, Engineering and Data Science teams and partners
• Document standards, frameworks, processes and methodology
• Do research to understand service and business needs
• Build prototypes and drafts that communicate your ideas to the team
• Write clear specifications and guidelines for developers or designers
• Work closely with engineers and designers to meet users' needs
• Plan and carry out user research and testing
• Lead or take part in review sessions to discuss how a project has gone
• Analyse issues and recommend solutions

Behavioral skills and competencies

• Ability to design digital, service, organizational, and system experiences
• The ability to build active prototypes and have some experience with sketch, Figma or Adobe XD
• User research-based insights to design new services or improve the implementation of existing systems using mobile technology
• Evidence- and context-based design. You can generate multiple solutions to a problem and test them
• User focus. You are great at understanding how to turn human behaviour and needs into real concepts and are obsessed with what design and technology can do to create a positive impact on people and organisations
• Visual thinking. You can help teams to visualise outcomes and interpret information and data visually
• Strategic thinking. You know about the strategic context of your work and why it is important. You support strategic planning in an administrative capacity. You can logically visualize complex systems and user experiences