VODACOM-POSTPAID CALL CENTRE CONSULTANT

 

Recruiter:

iSON Xperiences

Job Ref:

BPO00428

Date posted:

Thursday, July 14, 2022

Location:

Randburg, South Africa

Salary:

Negotiable


JOB SUMMARY:
The Role:

OVERALL PURPOSE OF JOB:

The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

MAIN RESPONSIB...

JOB DESCRIPTION:

The Role:

OVERALL PURPOSE OF JOB:

The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

MAIN RESPONSIBILITIES/TASKS:

  • Answering inbound calls timeously.
  • Be professional and polite at all times.
  • Listening attentively to customer queries.
  • Responding to customer queries accurately.
  • Ensure that quality standards are met.
  • Familiarize oneself with products and procedures.
  • Providing relevant information to ensure First Call Resolution.
  • Effectively resolve queries.
  • Escalating faults that cannot be concluded on first contact.
  • Ensuring that customer details are captured accurately.
  • Perform any ad hoc tasks as and when required.
Skills and Experience:

Job Specific Requirements / Knowledge Requirements

  • Communication skills
  • Interpersonal skills
  • Analytical skills  
  • Team player
  • Negotiating skills  
  • Presentation skills
  • Integrity 
  • Writing skills
  • Customer orientation
  • Proactive and professional

System Specification

  • MS Office and Excel
  • Numerical ability

COMPETENCIES:

  • Quality orientation
  • Customer focus
  • Ability to build customer loyalty
  • Conflict management
  • Excellent communication skills
  • High level of professionalism and an understanding ethical conduct.

KNOWLEDGE, SKILLS AND EDUCATION:

  • Grade 12
  • Excellent Communication written skills in English
  • Serious and passionate about customer service and working in a customer service industry

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Automotive Customer Care - OEM Level - Gauteng, Bryanston
Location: Bryanston
Salary:
Report to: Customer Experience Manager / Aftersales ManagerRemuneration: Market Related dependent on skill set, knowledge, and experience Purpose Of The Job: Our client is an exciting new automotive brand establishing its head office operations and building the business from the ground up. This role is suited to an enthusiastic, committed professional who is eager to be part of a long-te...
Today


Inbound Lead Response / Call Center Agent
Location: Johannesburg
Salary:
Today


Call Centre Team Leader
Location: Sandton
Salary:
A leading commercial services provider is seeking an experienced and driven Commercial Emergency call centre Team Leader to manage and support a high-performing, 24/7 operations team.This role is ideal for a candidate with a solid background in trucking, fleet, roadside assistance, or commercial call centre environments, who thrives under pressure and has strong people management and operational l...
Today


Customer Service Controller (Bloemfontein)
Location: Bloemfontein
Salary: Market Related
URGENT ROLE
Today


IT Manager
Location: Durban
Salary:
The IT Manager is accountable for the availability, security, and performance of all technology supporting a BPO operation. This includes telecoms/voice platforms, network and end-user computing, core business systems, and IT service management.The role ensures technology enables contractual SLAs, supports growth, and meets client and regulatory requirements in a South African BPO environment.
Today


Practice Administrator
Location: Paarl
Salary:
Today


Service Administrator (Technical)
Location: East Rand
Salary: 17 000 Monthly
A dynamic organization based in the East Rand is looking to employ a Service Administrator with 3 – 5 years’ experience in a similar role
1 day ago


Customer Service Agent
Location: Cape Town
Salary: R8000
Neo Brokers is a dynamic and innovative company dedicated to providing B2B FinTech solution to the African continent. We are passionate about using cutting-edge technology to create solutions that drive our industry forward.We are looking for lively, detail-oriented, and experienced candidates to join our team as Customer Service Agents.The primary aim of this role is to provide exceptional custom...
1 day ago


Field Service Engineer
Location: Cape Town
Salary:
1 day ago


Technical Administrator
Location: Midrand
Salary: Monthly
Our client, a well known medical company based in Midrand is looking for a Technical Administrator.  Admin experience working with Field Service Technicians is essential.
2 days ago


Create a free job alert for VODACOM-POSTPAID CALL CENTRE CONSULTANT in Randburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions