VODACOM PREPAID : CONTACT CENTRE AGENTS

Recruiter:

iSON Xperiences

Job Ref:

BPO00890

Date posted:

Monday, June 2, 2025

Location:

Randburg, South Africa

Salary:

Negotiable

SUMMARY:

Overall Purpose:

The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakehold...

POSITION INFO:

Overall Purpose:

Main Responsibilities:

Answering inbound calls timeously.

Be professional and polite always.

Listening attentively to customer queries.

Responding to customer queries accurately.

Ensure that quality standards are met.

Be knowledgeable about relevant products and procedures.

Providing relevant information to ensure First Call Resolution.

Effectively resolve queries.

Escalating faults that cannot be concluded on first contact.

Ensuring that customer details are captured accurately.

Perform any ad hoc tasks as and when required.

NQF level 4/Matric
No criminal record
Fluency in English and/or Zulu and Sotho
Computer literate
Customer service experience highly advantageous

Competencies:

Excellent listening skills.
Willingness to learn.
Problem-solving skills.
Attention to detail.
Reliable and self-disciplined.
Capacity to self-start and self-motivate
Passionate about ensuring that the customer receives excellent service

Similar jobs you might be interested in:

VODACOM PREPAID : CONTACT CENTRE AGENTS
Location: Randburg
Salary: Negotiable
Overall Purpose: Â The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakehold...
4 days ago

Contact Centre Agent – Travel & Reservation
Location: Johannesburg
Salary:
56 days ago

CONTACT CENTRE AGENT : PAYJOY
Location: Randburg
Salary: Negotiable
Customer Service Agents Based in Randburg Shifts between 08:00 am- 18:00 pm Working from Monday to Saturday Â <...
67 days ago

CONTACT CENTRE AGENT : PAYJOY
Location: Randburg
Salary: Negotiable
Customer Service Agents Based in Randburg Shifts between 08:00 am- 18:00 pm Working from Monday to Saturday Â <...
67 days ago

CONTACT CENTRE AGENT : PAYJOY
Location: Randburg
Salary: Negotiable
Customer Service Agents Based in Randburg Shifts between 08:00 am- 18:00 pm Working from Monday to Saturday Â <...
67 days ago

Account Executive: Contact Centre
Location: Pretoria
Salary: Market Related
Helping to maintain or extend existing accounts (customers) and develop new accounts. In many organizations, account executives work with sales representatives, account managers, etc. and offer higher-level leadership. Depending upon the industry an account executive may progress into enterprise account management, regional or national account management, etc.
5 days ago

Dialer Manager
Location: Johannesburg
Salary:
Dialer Manager We are recruiting for a Dialer Manager to join our client’s dynamic contact centre team based in Kempton Park. The ideal candidate will have a strong background in managing outbound and/or inbound dialer systems, ensuring campaigns run efficiently while maximising productivity and maintaining compliance with relevant regulations.
Today

Head of Operations
Location: Durban
Salary:
72 days ago

Development Engineer - Data Centres
Location: Midrand
Salary: R1,2 Mil CTC pa
Giant in the data centres industry is seeking a Development Engineer for the design of their leading data centre infrastructure across AfricaCPT or JHB based | R1,5 Mil CTC pa | Start ASAP
Today

Senior Mechanical Engineer
Location: Johannesburg
Salary:
We’re recruiting on behalf of a Johannesburg-based client looking for a skilled and experienced Senior Mechanical Engineer with a strong background in HVAC systems and building services design. This is an excellent opportunity for a proactive engineer ready to lead complex mechanical projects in the property and data centre sectors.
Today