SUMMARY:
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POSITION INFO:
High Level Job Outputs (Top 10):
- Sell motor vehicles and associated accessories and services.
- Appraise and price trade-ins and buy-ins.
- Ensure client satisfaction.
- Obtain trade covers.
- Ensure vehicle delivery standards to customers are met.
- Follow up outstanding debtors and conclude deal file documentation.
- Execute all agreed projects.
- Keep the showroom and stock yard to the agreed standard.
- Adherence to company culture and code of ethics.
Job Outputs & Quality Requirements:
Output 1: Sell motor vehicles and associated accessories and services
- Meet or exceed individual sales target on:
- First gross – vehicle sales
- Second gross – accessories and associated services
- Unit sales targets
- Complete all necessary documentation:
- All required documents in place, fully completed and signed
- Submitted immediately after the sale
- Ensure all sales are legally compliant
- Ensure sales meet financial parameters (purchase price, reconditioning costs, trade-in values)
Output 2: Appraise and price trade-ins and buy-ins
- Accurate appraisal to ensure:
- Reconditioning costs within estimates
- Market price standards met
- Required return on resale is achievable
- Complete all required documentation and ensure legal compliance
Output 3: Ensure client satisfaction
- No customer complaints during the sales process
- Follow up within 1 day after sale and every 6 months thereafter
- Respond and resolve complaints immediately
- Follow CCP sales processes
- Meet or exceed after-sales CSI targets
Output 4: Obtain trade covers
- Obtain trade covers for vehicles that don’t meet internal pricing/age standards
- Complete documentation and ensure legal compliance
- Obtain Sales Manager approval before outsourcing vehicles
Output 5: Ensure vehicle delivery standards to customers are met
- Complete pre-delivery checklist
- Inspect vehicle condition and arrange corrections
- Provide appropriate sales gift
- Ensure trade-in documentation and accessories are received before handover
- Deliver a comprehensive handover including product features and documents
Output 6: Conclude deal file documentation and follow up outstanding debtors
- Ensure all documentation is signed and 100% accurately captured
- File documents correctly in Deal File
- Liaise with Finance to ensure payments received
- Follow up with customers/financial institutions as needed
Qualifications:
- Basic literacy and numeracy (Essential)
- Grade 12 (Essential)
- Technical qualification (Direable)
- 3-year degree/diploma
Professional / Technical / Legal Skills or Qualifications:
- Some mechanical knowledge (Desirable)
- Driver’s license (Essential)
- Industry knowledge(Desirable)
- Computer skills (Essential)
Experience Required:
- New car sales (Desirable)
- Vehicle appraisals (Desirable)
- Sales & Marketing (Essential)
Competencies Required:
- Mechanical
- Pricing and margins
- Product knowledge
- Sales skills
- Presentation skills
Behavioural Attributes:
- Assertiveness
- Communication (verbal & written)
- Customer orientated
- Customer satisfaction
- Decision making
- Decisiveness
- Diagnostic ability
- Listening
- Networking
- Negotiating
- Opportunistic
- Passion
- Positive
- Resilient
- Results orientated
- Self-confidence
- Target driven
- Thinking on one's feet
- Motivated
- Adherence to Kelston Code of Ethics
