VENDING SYSTEMS MANAGER
The Vending Systems Manager will be responsible for managing existing and new product & services well as the execution throughout the product lifecycle i.e. from conception to product withdrawal, including gathering and prioritizing product and customer requirements. The Vending Systems Manager needs to ensure that the systems for the products associated with the Revenue Collection division of the business. The Vending Systems Manager will work closely with Sales and Executives, Marketing and Support as well as other Group subsidiaries (including Technology) to ensure revenue and customer satisfaction. The Vending Systems Manager’s function also includes ensuring that the product supports the overall strategy and goals of the Company
Manage product life cycle stages
Develop new products and solutions
Gather market research and market intelligence:
Gather and document business requirements
Analyse business and technology requirements
Process design and mapping
Compile take-to-market strategies
Compile product strategies and roadmaps
Perform product feasibility studies
Customer insight pertaining to channel requirements, as well as end user requirements.
Product Testing
Prepare product forecasts and management reporting
Across all Revenue Collection Products (Vending, Bill Payments, etc.)
Manage commercial product offerings along with product head and
Company executive team:
Maintain a solid commercial understanding of current products
Along with the Operations Director, must present commercial models to EXCO for approval
Work with external third parties to assess partnerships
Work with internal product partners/providers
Oversee, and promote product sales
Provide the sales team with the necessary technical expertise to enable them to sell the product
Ensure the sales team has necessary marketing material
Act as a point of first reference for all product related enquiries and support
Research and Development
Research and analyze market conditions
Identify key competitor and consumer trends
Articulate market requirements and opportunities
Identify opportunities for product innovation and product enhancements
Project Management
Project manage existing and new products during Product Life Cycle which
includes, Product Scoping, Product Development, Product Testing, Legal,
Support, Product Implementation.
Product Marketing
Develop and assist Marketing Manager with go to market Strategy and Product
Launch and Product Awareness
Liaise with PR and Marketing Manager to promote product
Support sales and marketing with the necessary product knowledge and technical expertise and product collateral.
Conduct product presentations
Develop sales tools and sales training material
Provide input for marketing collateral development
Supply sales with latest research and marketing information
Drive ongoing improvement in sales and profitability
Work collaboratively
Build a culture of respect and understanding across the organisation
Recognise outcomes which resulted from effective collaboration between teams
Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions
Self-Management
Set an example through personal quality and productivity standards and ways of working with others.
Demonstrate consistent application of internal procedures. Plan and prioritise, demonstrating abilities to manage competing demands.
Demonstrate abilities to anticipate and manage change. Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs.
Leadership
Be an effective inspirational leader to facilitate the creation of motivated, accountable, full-service teams who understand and strive to meet the needs of all stakeholders.
Coach, counsel and train digital team, operational managers and staff to apply, support, sustain and develop a continuous improvement culture.
Role model behaviour and motivate team members in line with the company values and ethos.
Guidance of others and active development of self to improve on their technical and communication abilities so that capabilities and deliveries are better understood and thus trusted and applied through the business.
Translates strategy into goals for performance and growth helping to implement organisation-wide goal setting, performance management, and annual operating planning.
Identify the capabilities needed to meet the current and emerging business needs of the organisation. Evaluate current capabilities, identify gaps, and prioritize development activities.
BEHAVIORAL COMPETENCIES
Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, makes nimble plans accounting for a range of risks and contingencies. Achieves greater cohesion, integration, and alignment between own group and other areas. Both persistent in adversity and nimble in change.
Communicates effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, engages diverse groups by communicating in a way that matches each group''''s preferences. Listens carefully and probes beneath the surface to gain richer
insight on others'''' views.
Optimizes Work Processes
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.
Financial acumen
Interprets and applies key financial indicators to make better business decisions.
For example, determines and estimates the main direct and indirect costs; makes generally appropriate decisions regarding expenditures. Studies financial and quantitative information; uses data to improve performance.
Manages complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.
Balances Stakeholders
Anticipates and balances the needs of multiple stakeholders. For example, provides guidance so that others understand the needs of different stakeholders and can balance them appropriately. Makes sure people understand and adhere to ethical standards when working with stakeholders; models and ensures cross cultural sensitivity.
Strategic Mindset
Sees ahead to future possibilities and translates them into breakthrough strategies. For example, provides a clear picture of the organization''''s vision and strategy and what the team needs to do to realize them. Develops longer-term strategies that capitalize on the organization''''s distinct capabilities and emerging trends in the market.
Builds Effective Teams
Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. For example, connects with others on team projects and leverages their strengths and knowledge to deliver the best possible results.
Champions the decisions of the team and operates in a way that builds team spirit.
Persuades
Uses compelling arguments to gain the support and commitment of others. For example, positions and packages ideas so that they will resonate strongly with a wide variety of stakeholders. Uses strong logic and compelling evidence. Works with others to find creative win-win solutions; achieves consensus through compromise.
Customer Focus
Building strong customer relationships and delivering customer-centric solutions.
Instils Trust
Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Cultivates Innovation
Creating new and better ways for the organisation to be successful.
Collaborates
Building partnerships and working collaboratively with others to meet shared objectives.
Situational Adaptability
Adapting approach and demeanour in real time to match the shifting demands of different situations
Develops Talent
Developing people to meet both their career goals and the organization’s goals
EDUCATION
General Education
NQF6 Marketing
EXPERIENCE
General Experience
4 years + applicable experience
Project Management
Numerical Background
Salary - R750 - R840 000pa CTC
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