Veterinary Receptionist (must have experience)

SUMMARY:
Our client is looking for a warm, organised and experienced Veterinary Receptionist to be the first friendly face their clients meet. You’ll keep the front desk running smoothly along with 2 other Receptionist, supporting 3 Vets, and help clients feel informed and at ease - especially on the tough days.

POSITION INFO:
Responsibilities:

• Manage appointments on a computerised booking system and keep the diary running on time.
• Update client/patient records accurately after each interaction.
• Invoice and take payment for consultations, treatments and prescribed medication.
• Assist over the counter with basic, non-prescription pet care products.
• Support retail sales and process transactions.
• Receive and count stock; capture deliveries onto the practice system.
• Handle calls and emails promptly.

• Prior experience in a veterinary practice is essential
• Intermediate computer skills
• Fluent in English and Afrikaans
• Strong organisation, time management, and multitasking ability in a busy, client-facing environment.
• An empathetic manner and calm professionalism under pressure.