VodaPay Operational Consultant Queries and Settlement

Recruiter:

TalentCru

Job Ref:

TCN01687

Date posted:

Wednesday, January 31, 2024

Location:

Midrand, South Africa

Salary:

Negotiable

SUMMARY:

Take ownership of all queries escalated from 1^st line support including reconciliation and settlement queries as it pertains to VodaPay account users. Queries will range from general investigations pertaining to transactions performed within the VodaPay app up to and including investigating account balances and funds transferred into ...

POSITION INFO:

Key accountabilities and decision ownership:

A multi-skilled resource who will be able to resolve queries which are escalated from the VodaPay 1^st line support including reconciliation and settlement queries as it pertains VodaPay account on the app
Act as support to the Senior Specialist VodaPay Operations
Resolve queries as it pertains to moving money in an out of the VodaPay account with a specific focus on EFTâ€™s.
Resolve cash out queries at retailers and VodaPay agents.
Perform refunds of transactions incorrectly processed against the VodaPay account.

Core competencies, knowledge and experience:

Banking account reconciliation Skills.
Administrative Skills.
Problem Solving Skills.
Analytical Skills.
Financial skills.
Excellent interpersonal skills.
Proactive and driven.
People management.
Communication skills.

Matric
At least 3 to 5 years prior experience within a bankâ€™s transactional (cheque) account back office

Key performance indicators:

Resolve a minimum of 90% of all queries accurately within the agreed SLA period
Commence investigation of all escalated tickets from 1^st line support or other areas within the VPS within 1 hour or receipt.
Provide final feedback to 1^st line support and / customers in a structured and comprehensive manner to avoid 2^nd escalations.
Accurately capture and perform refunds as and when required.

Similar jobs you might be interested in:

Process Engineer
Location: Johannesburg
Salary: Market Related
The Production Process Engineer reports to the Section Production Manager and is mainly responsible for optimising plant operation to permit the manufacture of high quality Chlorinated paraffins, Ferric chloride & Ferrous chloride, Hydrochloric acid and Sodium Hypochlorite
1 day ago

Cross Border Assistant
Location: Kempton Park
Salary:
Cross Border Assistant required for well-established Furniture Relocation and Transport Company for a Branch located in Gauteng. Must be a self-motivated individual who operates well under pressure and is willing to get things done.
2 days ago

Financial Director
Location: Johannesburg
Salary: 1400000 Annually
Are you prepared to take the reins of financial leadership in a global powerhouse?An esteemed pioneer in engineering excellence and innovation is in search of a forward-thinking Finance Director to join their distinguished team.
3 days ago

Financial Manager
Location: Johannesburg
Salary: 1 000 000 Annually
A business in the mining space is looking to hire a Financial Manager.
3 days ago

Unified Endpoint Management â Solutions Architect (Senior)
Location: Pretoria
Salary:
Are you a seasoned IT professional with expertise in endpoint management solutions? We're seeking a Solutions Architect to join our team and play a crucial role in managing corporate devices globally.
5 days ago

Accounting Specialist
Location: Cape Town
Salary: 500 000
A forward-thinking company, leading the charge in the Web 3 domain, is seeking passionate individuals to join their innovative team. If you're tech-savvy and eager to dive into the realms of digital assets, blockchain, AI, and beyond, this is your chance to be part of something groundbreaking.
6 days ago

Paraplanner
Location: East London
Salary: Monthly
Our client in the Financial Services industry, based in East London, is seeking to add a Paraplanner to their team. A wonderful career opportunity awaits you.
6 days ago

Financial Advisor (Risk Products)
Location: Durban
Salary: Monthly
Our client in the Financial Services Industry based in KZN is currently looking to employ a Financial Advisor (Risk Products). To provide and implement advice in respect of insurance needs and solutions to the company clients in conjunction with the companies Partner. Afrikaans first language preferred. A wonderful career opportunity awaits you.
6 days ago

Head Financial Control and Procurement
Location: Johannesburg
Salary: 1400000 Annually
Are you ready to spearhead financial excellence and procurement mastery?
8 days ago

Cash Book Clerk
Location: Pretoria
Salary: 170000 Annually
A leading global law firm is currently seeking dedicated and experienced IMMEDIATELY available cashbook clerk to join their dynamic team. They believe in fostering a collaborative and innovative environment where professionals can excel and contribute to the firm's success.
8 days ago