Vodacom Fixed Services: Field Workforce

SUMMARY:
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POSITION INFO:

Key Responsibilities: (Work alongside Regional Teams)

1. Sales and Market Penetration:

• Identify and engage potential customers in targeted areas to promote Fixed products (Fibre, FWA).
• Conduct door-to-door sales, community activations, and on-the-ground campaigns to showcase product benefits.
• Ensure clear demarcation between Direct Sales Teams and Business Partners Foot Soldiers to avoid any overlap
• Achieve or exceed monthly sales quotas for Fixed products.

2. Customer Acquisition:

• Educate customers on the benefits of high-speed Fixed connectivity for personal use.
• Accurately complete sales application forms and obtain the necessary customer documentation.
• Ensure a smooth onboarding process with clear communication and timelines, covering the entire sales cycle.

3. Relationship Management:

• Build and maintain strong relationships with customers and provide ongoing support to improve adoption of Fixed products. (Creating a presence in the areas allocated for sales)
• Act as the point of contact for initial customer queries, installation updates, and troubleshooting guidance. (supported by regional teams and head office)

4. Territory Coverage:

• Maximise customer reach in identified priority zones with high potential for Fixed product adoption.
• Provide daily / weekly market insights, including feedback on competitor Fixed products, pricing, and customer preferences. (check-in)

5. Feedback and Reporting:

• Track and report daily sales activity, including leads generated, conversions, and customer feedback.
• Submit accurate and timely sales reports for performance analysis (as required)

Key Performance Indicators

Percentage of sales targets achieved (monthly/quarterly). Territory Coverage and Engagement:

• Number of customer interactions per day/week in assigned areas.
• Number of homes reached or engaged with through door-to-door campaigns (MDU)
• Daily – 40 Interactions with potential clients
• Daily – 15 Leads to be obtained (Clear interest and customer information obtained to follow up)
• Daily – 1 Completed and submitted application

Sales Performance:

• Number of Fixed product sales (e.g., Fibre or FWA activations) achieved per day/week/month.
• Ratio of leads generated to successful activations
• Percentage of error-free applications submitted (Park Buckets Management)