SUMMARY:
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POSITION INFO:
The Waiter/Waitress at Pepperclub Hotel is professional, attentive, and friendly, with a solid knowledge of food, wine, and service standards. This role requires constant interaction with guests to ensure they have a memorable, personalised dining experience across our restaurants, bar, and events. The Waiter/Waitress represents Pepperclub’s purpose of creating memorable guest experiences and embodies our RAISE values – Responsibility, Accountability, Integrity, Service, and Excellence.
Main Duties & Responsibilities
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Deliver superior, friendly, and personalised guest service at all times.
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Demonstrate thorough knowledge of food, beverages, and menu offerings.
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Greet guests, take accurate orders, and communicate details clearly to the kitchen and bar.
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Assess guest preferences and make informed recommendations.
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Confidently up-sell and suggest additional menu items to enhance guest experience.
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Provide guidance to guests on hotel dining options, activities, and Cape Town attractions.
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Prepare and maintain clean, well-set tables and service areas.
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Ensure checks, payments, and billing are handled accurately.
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Assist with stock control, requisitions, and inventory management as needed.
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Maintain compliance with health, hygiene, and safety standards.
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Participate in daily briefings to stay updated on menu changes, specials, and reservations.
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Actively contribute to teamwork, a positive service culture, and smooth departmental operations.
Requirements, Qualifications & Expectations
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Excellent English communication skills (written and verbal); additional languages advantageous.
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Strong interpersonal skills with a warm, guest-focused personality.
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A passion for hospitality and serving people.
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Minimum 2 years’ waitering or bartending experience in a luxury hotel, fine dining, or upmarket restaurant/bar environment.
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Experience with Point of Sale (POS) systems and basic stock/inventory control.
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Ability to work calmly under pressure in a fast-paced environment.
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Professional appearance and grooming in line with hotel standards.
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Flexible availability for shifts, weekends, evenings, and public holidays.
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Reliable, diligent, and detail-oriented with proven commitment to service excellence.
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Knowledge of Cape Town and surrounding areas is advantageous.
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International or luxury property experience beneficial.
