SUMMARY:
A well-established client in the Hospitality sector is looking for a warm, energetic and customer-focused Waitress/ Waitron to join their team in a coffee shop environment operating with fine dining standards. This role is ideal for someone who enjoys working with people, takes pride in excellent service and thrives in a fast-paced setting.
The successful candidate will be responsible for delivering exceptional customer service, ensuring guests have a welcoming and enjoyable dining experience from arrival to departure.
POSITION INFO:
Key Duties and Responsibilities
- Greet customers warmly and present menus
- Take accurate food and beverage orders and relay them to the kitchen/bar staff
- Serve food and beverages promptly and professionally
- Ensure tables are clean, set and presentable at all times
- Provide product knowledge and make menu recommendations
- Handle customer queries and resolve minor complaints professionally
- Process payments accurately, including cash and POS transactions
- Maintain cleanliness of the dining area in line with hygiene standards
- Support team members during peak service hours
- Ensure a high standard of customer service and professionalism at all times.
Minimum Requirements
- Matric (Grade 12) – essential
- Previous experience as a Waitress / Waitron / Front-of-House staff preferred
- Minimum of 2 years' experience in a coffee shop or restaurant environment
- Strong communication and interpersonal skills
- Friendly, well-presented and customer-service oriented
- Ability to work in a fast-paced environment and under pressure
- Able to communicate fluently in English
- Basic understanding of food safety and hygiene
- Willingness to work flexible shifts, including weekends and public holidays.
Ideal Candidate Traits
- Positive attitude and professional appearance
- Reliable, punctual, and team-oriented
- Passionate about hospitality and customer service
- Willing to learn and grow within the hospitality industry.
