SUMMARY:
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POSITION INFO:
Warehouse Supervisor
Reports to (Superior): Draught Manager
Subordinates
1. Warehouse Assistants
2. Warehouse Technicians
3. Warehouse Administrator
Job Purpose:
The role will be firstly responsible for supervising the storage, distribution, inventory
management and records maintenance in a warehouse. The role is secondly responsible to
ensure company's targets and objectives are met to meet customer requirements.
PERSON SPECIFICATION
Qualifications & Experience:
1. Matric
2. Warehouse and Logistics qualification
3. Computer literacy
4. Customer service experience
5. Warehouse and logistics experience.
Skills & Knowledge
Required:
1. Analysis skills.
2. Intermediate proficiency in Ms. Office.
3. Knowledge of warehouse principles.
4. Telephone etiquette.
5. Attention to detail.
- Personal Attributes:
Written Communication - The ability to express ideas clearly in memoranda, reports, letters
or other documents with appropriate organisation and structure, correct grammar and
language and terminology that is adjusted to the characteristics and needs of the audience.
- Verbal Communication - The ability to express ideas effectively in individual or group
situations (including non-verbal communication), adjusting language or terminology to the
characteristics and needs of the audience.
- Conflict Management - The ability to effectively manage and resolve conflict situations in the
workplace.
- Interpersonal Sensitivity - The ability to demonstrate an awareness of how others feel and
its empathetic towards the needs and feelings of others.
- Teamwork - A genuine intention to work cooperatively with others, to be part of a team, to
work together as opposed to working separately or competitively.
- Business Acumen - The ability to understand the key business issues and relevant external
factors impacting on the success of the organisation.
- Drive and Commitment - The ability to set and achieve the highest possible standards of
performance for oneself. Portrays a strong bias towards action.
- Tenacity - The ability to stay with a position or plan of action until the desired objective is achieved or it is no longer reasonably attainable.
- Negotiation - The ability to effectively explore alternatives and positions in situations that consist of many different opinions and objectives in order to reach outcomes that gain all parties support and acceptance.
- Persuasiveness - The ability to communicate in a convincing manner and to influence people.
- Planning, Organizing & Controlling - The ability to establish courses of action for self and/or others to ensure the efficient completion and control of work.
- Task Structuring - Plans, prioritizes and structures own work, seeks closure, achieves own objectives and manages own time.
- Analytical Thinking - The ability to identify causal relationships or use inference chains to break a large problem into manageable pieces in a systematic manner.
- Judgement - The ability to evaluate information, carefully consider a wide range of possibilities and display logical reasoning.
- Decision Making - The ability to arrive at sound conclusions and/or decisions.
- Implementing Decisions - The ability to follow through on decisions and to take responsibility for the implementation thereof.
- Adaptability - The ability to maintain effectiveness when changes in the work environment take place.
- Motivation and Work Ethic - Must show enthusiasm and commitment in order to continually contribute towards maintaining standards of excellence. Must display a concern for fairness and justice. Must display high levels of integrity.
- Problem Solving & Decision Making - The ability to take initiative in routine decision-making and problem-solving situations is essential in order to make objective judgments. Must be able to cope with any problems and challenges.
JOB SPECIFICATION:
The main tasks and responsibilities associated with the position are listed below. This is not an exhaustive list of tasks and responsibilities and any other tasks and/or responsibilities that could be reasonably expected for the position may be required.
Management of stock and assets in the warehouse.
- Supervise and control order picking, goods in, goods out operations to ensure accuracy with minimum handling and stock damage.
- Supervise counting and identifying of stock.
- Prepare worker schedules and ensure warehousing and distribution workers follow safety rules.
- Ensure that internal delivery processes are adhered to support dispatch time windows.
- Ensure that the stock is captured onto database.
- Monitor and maintain stock accuracy by ensuring the physical stock is in line with the warehouse management system and ensure all stock movements are recorded to ensure accuracy.
- Ensure stocks are in correct locations.
- Monitor stock levels in order to highlight minimum and excess levels and therefore prevent stock shortages.
- Attend and resolve customer’s queries.
- Submit relevant reports as and when required.
- Minimal stock loss.
- Stock counts done timeously.
- Stock in correct locations.\
Manage the movements of assets
- Plan and manage logistics, warehouse, transportation and customer services
- Supervise the movement, distribution and storage of stock.
- Control the flow of incoming stock and outgoing stock to ensure customers receive the stock on time.
- Keep records of quality and quantity stock levels, delivery times, transport costs and efficiency
- Attend and resolve customer’s queries.
- Submit relevant reports as and when required.
- Assets moved within the SLA branches.
General
- Inventory Management:
- Implement and maintain efficient inventory control systems.
- Conduct stock counts in line with deadlines and reconcile discrepancies.
- Monitor stock levels and initiate reorder processes as needed.
Asset Management:
- Track and manage warehouse assets, ensuring proper utilization.
Team Leadership:
- Supervise and lead warehouse staff, providing guidance and support.
- Schedule and coordinate tasks to ensure smooth workflow.
Quality Control:
- Implement quality assurance measures for incoming and outgoing goods.
- Ensure compliance with safety standards and regulations.
Documentation and Reporting:
- Maintain accurate records of stock movements, transactions, and inventory levels.
- Generate regular reports on stock status and performance metrics.
Process Optimization:
- Identify opportunities for process improvement to enhance efficiency.
- Implement best practices for warehouse management.
Communication:
- Collaborate with other departments to facilitate effective communication.
- Address and resolve issues related to stock and asset management.
Training and Development
- Provide training for warehouse staff on inventory control procedures.
- Foster a culture of continuous improvement through skill development.
Customer Service:
- Coordinate with customer service teams to ensure accurate and timely order fulfillment.
- Address customer inquiries related to stock availability.
Adherence to Policies:
- Enforce company policies and procedures related to warehouse operations.
- Ensure compliance with local regulations and safety standards.
