Warranty administrator

Job: Warranty Agent in Randburg - ref: 770150

 

Warranty Agent

 

Recruiter:

iSON Xperiences

Job Ref:

BPO00211

Date posted:

Tuesday, September 7, 2021

Location:

Randburg, South Africa

Salary:

Negotiable


SUMMARY:
The Role:

Warranty administrator

Based in Randburg

5 Month Contract

Job role:

The Warranties Administrator provides an efficient warranty claims process to support t...

POSITION INFO:
The Role:

Warranty administrator

Based in Randburg

5 Month Contract

Job role:

The Warranties Administrator provides an efficient warranty claims process to support the business. He/she also assists with time-sensitive information reports and responds to queries within a reasonable timeframe with the aim of consistently delivering outstanding customer service to internal and external customers.

Responsibilities:

  • Work effectively and efficiently on a wide variety of tasks within the warranties area with the intention of helping the campaign meet its corporate objectives.
  • Manage and process all warranty-related paperwork effectively and efficiently.
  • Manage warranties workload effectively, in response to requests from colleagues and manager.
  • Record, check and process all claim information in line with the campaigns terms and conditions.
  • Investigate, query unsettled or short paid claims and assess their causes.
  • Help to ensure a customer-satisfying level of service in respect of warranty work performed.
  • Explain warranty conditions and procedures to customers to avoid misunderstanding and conflict.
  • Ensure that correct charges are made as appropriate on goodwill claims.
  • Help ensure efficient progress of warranty jobs through the warehouse.
  • Circulate new and up-to-date warranty information and literature for new Samsung products and repair procedures.
  • Liaise with manufacturerâ??s/concessionaireâ??s representatives to ensure that explanations are given for work undertaken where appropriate. Assist the manufacturerâ??s/concessionaireâ??s warranty auditors in reviewing the Campaigns records.
Skills and Experience:

Qualifications:

  • Matric

Experience:

  • Function related experience: 1-2 years
  • Other experience:
  • Administrative experience
  • Able to work to tight deadlines
  • Numerate and literate, with competent written and oral communication skills


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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