Warranty Clerk

SUMMARY:
Job Purpose:

The Warranty Clerk is responsible for managing customer bookings and warranty administration within the dealership. The role ensures smooth coordination between clients, workshop staff, and manufacturers to deliver excellent service and maintain compliance with warranty requirements.

POSITION INFO:
Duties:

• Accurately prepare and submit warranty claims to manufacturers or warranty providers.
• Ensure all warranty documentation is complete, correct, and submitted on time.
• Monitor and track outstanding claims and process rejections or adjustments as needed.
• Liaise with service advisors, technicians, and manufacturers regarding warranty policies and procedures.
• Keep updated on manufacturer bulletins and warranty policies.

• Matric / Grade 12
• At least 2–3 years’ experience in a similar role within the motor dealership environment
• Experience working with Dealer Management Systems (e.g., Pinnacle, Kerridge, Evolve)
• Sound knowledge of manufacturer warranty policies and procedures
• Strong administrative and organizational skills
• Excellent communication skills (verbal and written)
• Customer-focused with strong interpersonal abilities
• Attention to detail and deadline-driven