Wireless Technician

SUMMARY:
The Role:

Essential functions:

• Maintains strong knowledge of all products and services offered by the Company.
• Maintains Customer wireless networks.
• Monitor network to ensure network availability to all system users and perform necessary maintenance...
  
  

  POSITION INFO:
  The Role:

  Essential functions:

  • Maintains strong knowledge of all products and services offered by the Company.
  • Maintains Customer wireless networks.
  • Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
  • Repair wireless equipment for the purpose of ensuring service is provided timely and appropriately to those customers needing services.
  • Completing paperwork, maintaining repair parts in inventory, maintaining confidentiality regarding information being processed or stored, and performing customer follow up.
  • Checking and dressing all connectors, cables and wires.
  • Checking and inspecting radios and antennas and feed equipment.
  • Checking and monitoring test logs to allow for preventative and pro-active actions.
  • Checking and clearing log files and memory/storage files when needed.
  • Producing statistics and management reports.
  • Provide first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.
  • Accurately log all tickets using the defined tracking software.
  • Troubleshooting and problem solving of customer issues (local and remote).
  • Hardware and Software â?? setup, repair, configure and troubleshoot.
  • Coordinate the evaluation, installation and support of corporate LAN environment including but not limited to IP PBX, routers, switches, firewall, server environment, DNS and desktop hardware and software applications.
  • Climb tower, ladders or operates lift equipment to install.
  • Performs signal strength tests and quality tests per guidelines.
  • Safety and Prevention planning and control.
  • IT Service Management processes.
  • Performing periodic maintenance that may include regularly checking all radio settings.
  • Produce accurate monthly, weekly and daily reports for customers with regards to incidents, requests and network performance and other relevant information.
  • Assisting with general tasks and administration or Ad-hoc tasks, incidents requests, changes or problems.
  • Adhere to company policies and procedures.
  • Support management in the detailed network design, deployment and administration of radio networks.
  Skills and Experience:

  Qualification Essential:

  • Grade: 12
  • A+, N+ and CCNA qualification
  • Minimum 3 years post qualification experience in wireless and IT networking.
  • Advanced computer literacy.

  Preferred Qualifications :

  • Valid driverâ??s license (Must have)
  • Passport (Must have)
  • Police clearance (Must have)
  • Own transport
  • Willing to travel and work on standby basis

  Experience required:

  • Minimum 3 years post qualification experience in wireless and IT networking.
  • Must have Wireless / Telecoms experience
  Other:

  Travel:

  • Own transport is essential as travelling will be required.
  
  
  

   

  NB! This job is now closed. You can apply for other jobs by uploading your CV.

  
  

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