Workforce Management Planner

SUMMARY:
Exciting opportunity in Gauteng - R50K/month

POSITION INFO:

Our client is a vibrant, cosmopolitan, European luxury brand in the leisure industry. They currently have a vacancy for a Workforce Management Planner.

The WFM Planner will leverage advanced WFM tools to develop capacity plans, create optimised schedules, and analyse performance trends across multiple geographies and time zones.

Requirements:

• 5+ years’ experience in Workforce Planning within a global or multi-region contact centre.
• Proficiency in WFM planning tools (e.g., NICE, Calabrio, Verint, Genesys, Playvox).
• Strong knowledge of forecasting methodologies, scheduling models, and workforce analytics.
• Experience working with ACD/IVR systems and understanding routing strategies.
• Familiarity with global labour law requirements, particularly in multi-region planning environments.
• Advanced Excel and analytical skills; experience with BI tools a plus.

If you meet all the above requirements and you are ready to join a luxury brand then email your CV to