Workshop Controller

Recruiter:

Green Marble Recruitment Consultants

Job Ref:

JHB001277/AV

Date posted:

Monday, March 28, 2022

Location:

Portelizabeth, South Africa

Salary:

20 000 Monthly

JOB SUMMARY:
Workshop Controller needed for reputable automotive client based in Gqeberha/Port Elizabeth. Must have + - 3 Years’ experience in MHE / Motor Industry, working knowledge of the Kerridge system, excellent communication and interpersonal skills, High attention to detail and organizational skills. NO CRIMINAL RECORD.

JOB DESCRIPTION:

Minimum Requirements:

Grade 12 / Matric
+ - 3 Years’ experience in MHE / Motor Industry.
Experience working on the Kerridge system.
Advanced / Expert Computer literacy in MS Outlook, Word and Excel
Code 8 driver's licence.
Excellent communication and interpersonal skills.
Time Management skills.
Organizing, Planning, and Prioritizing Skills.
High attention to detail.
Dedication to service excellence in every aspect of work carried out; strong focus on internal. and external customer service.
Must be proactive.
NO CRIMINAL RECORD.

Responsibilities and duties include but are not limited to:

Overall responsibility to schedule, plan and communicate to technician’s service activity to relevant staff member(s) and customers; assigning of technicians to attend to services, load test repairs, PDI, rebuild, engineering, spraybooth, booking of all jobs on mobile tech.
Following up on all jobs in progress, daily.
Facilitating customer calls, complaints, and queries; ensure it is followed through and communicate process / result to customers.
Plan & arrange for machines to come to the workshop, assign technician, follow through until machine is delivered.
Liaising with internal customers, New and Used Sales and Rental departments.
Compiling of sustainability report –
Invoicing completed jobs within 3 working days (ensuring that jobs are opened and closed as per company standards, accurate and timeous.)
Ensuring technicians achieve labour recovery = >85%.
Ensuring spraybooth achieve predetermined targets.
Ensuring engineering workshop achieve predetermined targets.
Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers.
Various administrative tasks relating to invoices might be added to this area of responsibility.
Assisting foreman to keep service schedules within set parameters by proper planning and scheduling of technicians / mechanics to carry out services.
Providing scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by department manager and / or supervisor and / or foreman.
Processing of creditors invoices, creating order numbers.
Creating sundry supplier order numbers and processing supplier invoices.
Submitting of tax invoices and job cards to customers for chargeable & maintenance work.
Preparing quotations, submitting, following up with the customers and submitting to Team Leader / Foreman to follow up on order numbers.
Resolve debtors’ queries and follow through until resolved.
Resolve creditors queries and follow through until resolved.
GPS amendments to be done weekly, business & private trips respectively.
Processing of technicians’ overtime.
Ordering of parts & following up with relevant supplier.
Assisting with Load test certificate that need to be issued within 2 working days from testing (when required).
General administrative duties (emailing, filing, reports, etc.).
Maintaining and updating information on database.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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