Workshop Foreman / Master Technician (BMW Accredited)

SUMMARY:
Workshop Foreman / Master Technician (BMW Accredited) in Pretoria

POSITION INFO:
Minimum Requirements Grade 12 (Matric) Qualified Motor Mechanic with a valid Red Seal Trade Test Certificate BMW Accredited Master Technician Certification Minimum 8-10 years'' experience as a qualified technician within a franchised dealership Minimum 3-5 years'' experience in a Workshop Foreman or supervisory role Strong knowledge of BMW diagnostic systems, ISTA, AIR, ETK, and technical repair procedures Valid Code B driver''s licence Clean criminal record Computer literate (Microsoft Office and dealership systems) Excellent communication and leadership skills Key Responsibilities Supervise and manage a workshop team of 30+ technicians, apprentices, workshop assistants, and support staff . Plan, allocate, and monitor daily workshop activities to ensure maximum productivity and efficiency. Provide advanced technical support and diagnostics on complex BMW mechanical and electrical faults. Perform quality control inspections on completed repairs before vehicle delivery. Ensure repairs comply with BMW manufacturer standards and warranty requirements. Mentor, coach, and develop technicians to improve technical skills and productivity. Conduct regular toolbox talks, technical training, and performance reviews. Monitor workshop efficiency, productivity, and labour sales targets. Ensure accurate job card completion, warranty documentation, and repair reporting. Assist Service Advisors with technical explanations and customer escalations when required. Maintain workshop discipline and adherence to company policies. Ensure compliance with Occupational Health and Safety (OHS) regulations. Monitor workshop equipment, diagnostic tools, and special tools to ensure proper maintenance. Liaise with the Parts Department to ensure the availability of required components. Minimise vehicle comebacks through effective diagnosis and quality workmanship. Support continuous improvement initiatives to achieve manufacturer and dealership performance targets. Key Competencies Strong leadership and people management Advanced diagnostic and fault-finding skills Workshop planning and resource allocation Problem-solving and decision-making Time management and prioritisation Quality assurance and attention to detail Customer service orientation Excellent communication and interpersonal skills Ability to work under pressure and meet deadlines Experience BMW Master Technician Accreditation Red Seal Qualified Motor Mechanic Experience leading a team of 30 or more employees Proven record of achieving workshop productivity and quality targets Extensive experience with BMW mechanical, electrical, and diagnostic systems Advantageous BMW Service Team Leader or Workshop Foreman training Experience with dealership KPI management Knowledge of warranty administration and manufacturer audit requirements First Aid and Health & Safety training