Workshop Supervisor (Digital Operations)

SUMMARY:
Workshop Supervisor (Digital Operations)

POSITION INFO:
We are seeking a reliable and technically proficient Workshop Supervisor to lead our in-house repair and inventory operations, supporting a national network of LED screens and digital place-based signage installations. This role involves overseeing component-level diagnostics and repairs, managing workshop personnel and stock systems, and coordinating the distribution of technical parts to internal teams and job sites. The ideal candidate will possess a strong technical background in electronics or AV, paired with proven experience in workshop or inventory management. A valid South African driver's licence is essential for occasional site visits, urgent deliveries, and warehouse transfers. Key Responsibilities 1. Workshop & Repair Operations Supervise daily workshop activities, including diagnostics, component repair, soldering, calibration, and refurbishment. Manage repair processes for LED displays, control systems, power modules, and associated digital signage hardware. Ensure all repairs comply with safety, functional, and visual quality standards. Monitor service level agreement (SLA) adherence to guarantee repairs are completed within agreed turnaround times. 2. Parts & Spares Inventory Management Maintain accurate, real-time inventory records of components, tools, consumables, and replacement parts. Track critical spare parts levels and manage reordering to prevent operational downtime. Oversee receiving, inspection, labelling, and cataloguing of incoming stock in line with company and vendor standards. 3. Logistics & Distribution Coordinate and monitor the despatch of repaired parts and stocked items to field teams and installation sites. Ensure secure and accurate packaging, labelling, and transportation of technical equipment. Maintain detailed delivery records to ensure full traceability of components. 4. Team & Facility Management Lead and support a team of workshop technicians and technical assistants. Allocate tasks and delegate repair jobs based on team capacity and priority. Enforce safety protocols, tool maintenance, electrostatic discharge (ESD) precautions, and workshop cleanliness. Ensure regular servicing and calibration of tools and instruments. 5. Cross-Department Collaboration Liaise with: Technical Managers regarding fault trends, repair feasibility, and replacement advice. Installation and Scheduling Managers to align part availability with site rollouts and urgent repairs. IT Teams on hardware compatibility and firmware\/software integration. Digital Studio concerning campaign-impacting hardware dependencies or delays. Provide feedback on recurring component failures and propose long-term preventive solutions. Required Qualifications & Experience Valid South African driver's licence (Code B or higher). National Diploma or Technical Certificate in Electronics, Electrical Engineering, AV Technology, or a related field. 3-5 years' experience in technical repair, workshop, or hardware maintenance environments. Proven experience supervising a technical, repair, or inventory team. Key Skills & Competencies Strong technical expertise in fault diagnosis, component replacement, and calibration. Practical experience with LED modules, control cards, media players, and power circuitry. Proficiency with Google Sheets, Excel, and digital stock management systems. Excellent time management, prioritisation, and multitasking abilities. Clear communication skills and the ability to collaborate across teams. Effective leadership, planning, and staff supervision capabilities. Preferred Attributes Experience within the Digital Out-of-Home (DOOH) or digital signage sectors. Working knowledge of LED display technologies, data and power cabling, and display control systems. Familiarity with ESD precautions, IPC soldering standards, and the use of oscilloscopes or test equipment.