Workshop Supervisor / Senior IT Support Technician

SUMMARY:
Workshop Supervisor / Senior IT Support Technician Workshop Supervisor / Senior IT Support Technician

POSITION INFO:

🚨 NOW HIRING: Workshop Supervisor / Senior IT Support Technician

We are looking for a hands-on, dependable, and technically strong IT professional to join an established IT services environment supporting small to medium-sized businesses.

This role is ideal for someone who thrives in a fast-paced support environment and can combine technical expertise with team coordination and workshop oversight.

🔧 Role Overview

You will serve as a senior technical resource while also taking ownership of day-to-day workshop operations.

This is not a purely supervisory role — you will be expected to lead from the front, remain hands-on, and drive efficiency within the technical team.

📍 Location & Details

Location: Pretoria (Hatfield area)

Salary: R25,000 CTC (depending on experience)

Working Hours: 08:00 – 17:00

Position Type: Permanent

Start Date: ASAP

🛠️ Key Responsibilities

Take control of workshop workflow and job visibility

Allocate, manage, and follow up on technician tasks

Improve turnaround times and reduce bottlenecks

Act as a technical escalation point for complex issues

Reduce reliance on senior management for daily coordination

Improve documentation, accountability, and follow-through

Enhance overall client service delivery

💻 Minimum Requirements

3–5 years’ experience in IT support / desktop support / MSP environment

Strong hands-on experience with:

Windows desktops & laptops

Printers, peripherals & general IT troubleshooting

Microsoft 365 administration (user support, mail, basic tenant admin)

Solid networking fundamentals (TCP/IP, DHCP, DNS, routers, Wi-Fi)

Fluent in English and Afrikaans

Valid driver’s license

Ability to work under pressure and manage multiple priorities

⭐ Advantageous Experience

Previous MSP (Managed Services Provider) experience

Supervising or mentoring technicians

Windows Server exposure

Microsoft Entra ID / Azure AD / SharePoint

Backup systems, antivirus, or endpoint management tools

Project rollouts or deployments

Client-facing IT support experience

🧠 Key Attributes

Self-managed and proactive

Highly organised and disciplined

Strong problem-solver with a practical mindset

Calm under pressure

Professional with clients and team members

Strong sense of urgency and accountability

Comfortable making decisions and taking ownership

📩 How to Apply

Send your CV to: -int.co.za

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