Workshop Technician

SUMMARY:
-

POSITION INFO:

We are seeking a hands-on and detail-oriented Workshop Technician to support the technical operations of our Internet Service Provider business. The Workshop Technician will be responsible for preparing, testing, repairing, and maintaining customer-premises equipment (CPE), networking hardware, and related infrastructure used in the delivery of internet services. This role requires strong technical skills, troubleshooting ability, and a proactive attitude to ensure equipment is ready for deployment and service quality is maintained.

Key Responsibilities

• Assemble, configure, and test networking equipment (routers, modems, access points, switches, radios, and other CPE devices).

• Diagnose and repair faulty hardware or replace defective components.

• Maintain accurate records of equipment repairs, refurbishments, and inventory movements.

• Ensure all devices are flashed with correct firmware, security settings, and tested before deployment.

• Assist with equipment staging for field technicians and installations.

• Perform quality checks on incoming stock and returned equipment.

• Maintain workshop tools, equipment, and a safe working environment.

• Provide technical support to the field team for escalated hardware-related issues.

• Stay up to date with new networking equipment, tools, and ISP technology trends.

Qualifications & Skills Education & Experience

• Matric/Grade 12 (required).

• National Diploma in IT, Electronics, Networking, or related field (advantageous).

• 1–3 years’ experience in a technical support, electronics repair, or networking workshop role.

• Knowledge of TCP/IP, networking fundamentals, and wireless technologies.

• Experience with tools, test equipment, and firmware/software loading processes.

Key Competencies

• Strong troubleshooting and fault-finding ability.

• Excellent attention to detail and accuracy.

• Good organizational and recordkeeping skills.

• Ability to work independently and within a team.

• Strong communication skills to liaise with field technicians and supervisors.

• Commitment to safety, quality, and efficiency.