SUMMARY:
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POSITION INFO:
We are seeking a hands-on and detail-oriented Workshop Technician to support the technical operations of our Internet Service Provider business. The Workshop Technician will be responsible for preparing, testing, repairing, and maintaining customer-premises equipment (CPE), networking hardware, and related infrastructure used in the delivery of internet services. This role requires strong technical skills, troubleshooting ability, and a proactive attitude to ensure equipment is ready for deployment and service quality is maintained.
Key Responsibilities
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Assemble, configure, and test networking equipment (routers, modems, access points, switches, radios, and other CPE devices).
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Diagnose and repair faulty hardware or replace defective components.
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Maintain accurate records of equipment repairs, refurbishments, and inventory movements.
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Ensure all devices are flashed with correct firmware, security settings, and tested before deployment.
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Assist with equipment staging for field technicians and installations.
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Perform quality checks on incoming stock and returned equipment.
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Maintain workshop tools, equipment, and a safe working environment.
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Provide technical support to the field team for escalated hardware-related issues.
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Stay up to date with new networking equipment, tools, and ISP technology trends.
Qualifications & Skills Education & Experience
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Matric/Grade 12 (required).
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National Diploma in IT, Electronics, Networking, or related field (advantageous).
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1–3 years’ experience in a technical support, electronics repair, or networking workshop role.
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Knowledge of TCP/IP, networking fundamentals, and wireless technologies.
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Experience with tools, test equipment, and firmware/software loading processes.
Key Competencies
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Strong troubleshooting and fault-finding ability.
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Excellent attention to detail and accuracy.
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Good organizational and recordkeeping skills.
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Ability to work independently and within a team.
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Strong communication skills to liaise with field technicians and supervisors.
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Commitment to safety, quality, and efficiency.
