ZMO 16608 - Reservations Manager (JHB)

Recruiter:

Professional Career Services

Job Ref:

ZMO 16608 - Reservat..

Date posted:

Thursday, August 21, 2025

Location:

Johannesburg, South Africa

Salary:

R35 000

SUMMARY:
Reservations Manager (JHB)

POSITION INFO:

Employer Description

Luxury Resort in Mozambique

Job Description

A luxury Resort based in Mozambique is seeking a Reservations Manager to lead its reservations team from the Johannesburg Head Office. This is a strategic and operational role suited to a highly organized individual with strong leadership and system expertise.

Key Responsibilities:

Manage and oversee the reservations team, ensuring smooth daily operations
Handle individual and group bookings, modifications and cancellations
Monitor availability, rates and allocations across platforms
Liaise with sales, marketing and operations teams to optimize occupancy
Ensure accurate data entry and reporting across systems
Maintain high levels of guest service and communication standards
Train and mentor team members to uphold performance and service excellence

Qualifications

A hospitality management diploma or degree is required
Minimum 5–7 years’ experience in reservations or front office within the hospitality sector
At least 2 years in a supervisory or management role
Proven proficiency in Semper or ResRequest reservation systems

Skills

Strong leadership and team coordination abilities
Excellent attention to detail, time management, and problem-solving skills
Proficient in Excel, Outlook and CRM/reporting tools
Clear and professional written and verbal communication

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