ZMO 19515 - Front Of House/Reservations Manageress (KZN)

SUMMARY:
Front Of House/Reservations Manageress (KZN)

POSITION INFO:
Employer Description 5-Star Luxury Lodge Job Description Our client is seeking a Front of House \/ Reservations Manageress to oversee reservations, guest services, and lodge operations. This live‑in role requires a highly organized, professional young lady with strong communication skills, hospitality experience and a passion for guest interaction. Key Responsibilities: Manage reservations and front office operations Operate the NightsBridge booking system Handle guest and agency correspondence professionally Perform office administration and invoicing Conduct guest check‑in and check‑out Coordinate guest activities, excursions and special requests Host dinners with guests and engage socially to enhance guest experience Entertain guests in the bar when required Assist with stock control and stock takes Supervise staff schedules and duty rosters Oversee housekeeping and restaurant coordination when required Maintain accurate accounts and financial records Qualifications Previous lodge or hospitality experience in reservations\/front office Proficiency in booking systems (NightsBridge advantageous) Strong organizational and administrative skills Excellent verbal and written communication skills Valid driver's license and own transport - Essential, non-negotiable Skills Highly guest‑oriented with a focus on personalised service Strong interpersonal and hosting abilities Financial administration and payment control Multi‑departmental coordination and flexibility Leadership and staff supervision Ability to handle guest complaints professionally Salary\/Package R 7 000 - R12 000 depending on experience Benefits Spacious en‑suite accommodation with veranda and shared kitchen and dining facilities All meals provided daily Work cycle: 4 weeks on, 8 days off Job Post Expiration