SUMMARY:
Operations Manager (Sabi Sands)
POSITION INFO:
Employer Description 5-Star Luxury Lodge Job Description Our client is seeking an experienced and hands-on Operations Manager to oversee the day-to-day running of a 5-star safari destination on the edge of a world-renowned national park. The property comprises 2 distinct lodges plus an exclusive-use private residence, welcoming a primarily international clientele. The ideal candidate combines operational rigor with warmth, energy and a genuine sense of fun. A hands-on approach is expected of every team member. Key Responsibilities Provide effective leadership, guidance and support to all operational departments Drive and uphold 5-star standards across every aspect of the guest journey, supporting HODs and their teams to deliver consistently Monitor guest feedback and address concerns together with HODs Identify opportunities to improve systems, processes and overall operational performance Monitor departmental expenditure against budgets and targets, and identify cost-control opportunities Assist with the preparation and management of departmental budgets Ensure effective management of resources, equipment and assets Ensure that facilities, vehicles and equipment are maintained to the highest standard so the lodges operate safely and seamlessly Take overall responsibility for Health & Safety across the property, including compliance with occupational H&S legislation and statutory requirements Conduct Health & Safety inspections and risk assessments Provide leave cover for the Deputy General Manager Qualifications Minimum of 3 years' experience in a senior operational or management role in hospitality, preferably at a 5-star safari lodge, with responsibility for overseeing multiple departments A relevant qualification in Hospitality Management (advantageous) Proven experience in staff management and development, operational planning, budgeting and cost control Proven track record of delivering service excellence and developing 5-star service standards Experience managing projects and coordinating operational improvements Demonstrated ability to work collaboratively with senior management and HODs Sound understanding of Health & Safety requirements Valid driver's license and own vehicle (advantageous) Skills Extensive computer knowledge: Microsoft Excel, Word, Outlook, PowerPoint and internet (knowledge of Sage X3 and HMS Infor advantageous) Excellent spoken and written English Exceptional leadership and people management, with the ability to motivate teams Strong financial acumen and cost-consciousness Excellent organisational, problem-solving and decision-making abilities Strong attention to detail and a commitment to high standards Ability to manage multiple priorities and stay calm under pressure Highly presentable with excellent communication skills Hands-on, proactive and solution-oriented, with a positive and flexible attitude High level of accountability, integrity and ownership Cultural sensitivity and patience with colleagues Realistic expectations of bush life and willingness to work flexible hours A passion for hospitality and a sense of fun Salary\/Package R30 000 - R35 000 basic monthly salary, depending on qualifications and experience. Benefits Live-in, basic furnished accommodation Monthly food allowance, over and above salary Medical aid with 50% company contribution (after 3-month probation) Pension fund with 50% company contribution (after 3-month probation)
