1177 Operations Engineer (Entry)

SUMMARY:
ESSENTIAL SKILLS:

• Fluent in German language dealing with different technical experts, and first line support. Basic Linux operations support and troubleshooting.
• Managing support tickets, OLAs, and KPIs, and working in a standby team, with different shifts for support and maintenance topics.
• Ability to design and develop dashboards using PowerBi or Grafana.
• Running daily, weekly, and monthly administrative tasks for security, compliance, MOD and MIM topics. Generating and reviewing monthly eLan reporting and MOD schedules.
• Understanding of basic operations KPIs and meeting deadlines and timelines. Willingness to learn and adopt new technologies and operations applications.

• Experience in Servicenow configurations, operations, design, reporting, and development Familiarity with compliance requirements and processes.
• Experience or coursework in infrastructure deployment and monitoring. Ability to collaborate with product stakeholders.
• Understanding of agile methods and practices.
• Interest in software lifecycle and continuous integration.

POSITION INFO:
ROLE & RESPONSIBILITIES:

• Complete daily, weekly and monthly reports for operations and tasks across multiple topics. Manage and review all KPIs across all products and report on escalations timeously.
• Produce monthly reports across products for performance, delivery and compliance. Assist infrastructure feature teams in post-processing of incidents.
• Learn and contribute to system design requirements for stable operation. Support integration requirements for critical applications.
• Assist in planning and ensuring appropriate use of operation resources.
• Help implement technical lifecycle measures and identify security practices. Collaborate with product stakeholders to support development activities.
• Apply agile methods to improve operations processes.
• Engage in continuous learning and development opportunities.
• Provide support to team members and contribute to a collaborative environment.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or in progress). Minimum 2 years working experience in an operations team and environment.
• Experience in Linux, PowerBi, Excel, Qlik or other similar dashboard tools. (Advantageous) Experience with ServiceNow (advantageous)