2043 Operations Engineer (Senior)

SUMMARY:
ESSENTIAL SKILLS:

• Strong expertise in configuration management tools (e.g., Ansible, Puppet, Chef, Salt)
• Proven automation skills using scripting and programming languages (e.g., Python, Bash, PowerShell)
• Deep knowledge of CI/CD pipelines and tooling (e.g., Jenkins, GitLab CI, GitHub Actions)
• Solid understanding of infrastructure as code (IaC) technologies (e.g., Terraform, CloudFormation)
• Experience with monitoring, logging and observability platforms (e.g., Prometheus, Grafana, ELK/EFK)
• Hands-on experience operating cloud platforms (AWS, Azure, or equivalent)
• Expertise in change, release and transition management practices for IT services
• Strong troubleshooting and root-cause analysis skills for complex production incidents
• Excellent stakeholder communication and leadership skills for cross-functional teams
• Knowledge of IT service management frameworks (ITIL) and operational governance

• Experience with containerisation and orchestration (Docker, Kubernetes)
• Familiarity with platform and middleware technologies (application servers, message brokers)
• Experience with systems, e.g. ConnectIT, ITSM.NEXT, eGRC.
• Knowledge of data centre components (networking, storage, servers)
• Experience working in regulated environments (financial or automotive preferred)
• German language skills advantageous (not mandatory)
• Exposure to DevOps and SRE practices (error budgets, SLIs/SLOs)
• Experience with security and lifecycle management for infrastructure
• Familiarity with data pipelines and ML model deployment considerations
• Experience with automation frameworks for testing and deployment (e.g., Terratest)
• Experience setting up or operating Centres of Excellence or Communities of Practice
• Experience in mentoring and coaching junior OPS personnel

POSITION INFO:
ROLE & RESPONSIBILITIES: Lead configuration management and automation initiatives to standardize and stabilize production environments Design, implement and maintain IaC and automation pipelines for environment provisioning and application rollout Drive transition management activities for new services and major changes, ensuring smooth handover to operations Define and enforce operational processes and governance for configuration, releases and changes Act as escalation point for major and critical incidents; lead postmortem investigations and corrective actions Collaborate with infrastructure feature teams to implement \"design for run\" improvements and operational requirements Develop runbooks, run-time documentation and automation to reduce manual intervention in operations Monitor, measure and report operation KPIs; propose and implement measures to improve service quality and reliability Support IT Service Continuity Management for business-critical processes and coordinate continuity measures Support onboarding and knowledge transfer, and deliver training related to transition and operational processes Participate in and, where required, set up Centres of Excellence or Communities of Practice to share best practices Work closely with product stakeholders, security and regulated-business teams to integrate operational requirements into designs Contribute to the continuous improvement of development processes and practices. Ensure the security and integrity of software applications. Actively pursue Use Cases to implement AI tools and technologies to increase overall team efficiencies and quality. Communicate effectively with diverse stakeholders to understand and meet their requirements. Effective, systematic problem solving and implementing of workarounds to ensure system availability as per relevant SLA and OLA. Work in a full DEVOPS environment with international colleagues \/ external partners. Any additional responsibilities assigned in the Agile Working Model (AWM) Team Charter. QUALIFICATIONS\/EXPERIENCE: Minimum mandatory qualifications: IT degree or equivalent qualification. Minimum mandatory experience: Broad IT experience, typically 6-10 years, with 3-5 years in IT operations\/operations management Proven experience in transition management, with relevant qualifications (ITIL Foundation and Service Transition or equivalent) Submit your CV to: and Subject line Role title