2096 Operations Engineer (Entry)

SUMMARY:
ESSENTIAL SKILLS:

• JAVA EE development knowledge
• Knowledge of authentication solutions, SAML, OpenID Connect, API Gateway
• Expert knowledge in the areas of web and cloud technologies
• Expertise in agile development and DevOps
• Knowledge of current IT architectures, manufacturers and trends
• Strong sense of reliability, being available to support after-hours as required.
• Proven experience in a strong leadership capacity.
• Strong technical background with solid skills in Java SpringBoot, Angular, SQL, Kafka, MQ, AWS, execution of
• Linux commands.
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
• Strong operational management capabilities including incident management and troubleshooting, operational
• processes and lifecycle management.

• Authentication Protocols: Knowledge in IT security features such as authentication protocols.
• Software Development Excellence: Strong technical background with focus on Java development skills and
• support.
• Effective Communicator: Exceptional leadership and communication abilities, facilitating clear dialogue across
• teams.
• Incident Management Expert: Skilled in managing incidents and troubleshooting technical issues promptly.
• Strategic Planner: Excellent planning and organizational skills, adept at navigating complex projects.
• Lifecycle Management: Knowledgeable in operational processes and lifecycle management to ensure optimal
• performance.
• Mentorship and Development: Committed to mentoring and developing team members, fostering growth and
• enhancing team dynamics
• Strong troubleshooting skills with the following technical skills:
• Java Spring Boot
• Angular (Typescript and JavaScript)
• Kafka & JMS (MQ)
• SQL (Oracle, Postgres)
• Cloud infrastructure (AWS)
• RESTful and SOAP services
• Design and development of Microservices
• Git
• CI/CD pipelines
• Maven, docker
• Jira, confluence
• Payara/Glassfish
• Git
• Linux Commands
• Apache
• WebLogic
• Jenkins
• Nexus

POSITION INFO:
ROLE & RESPONSIBILITIES:

• Understand the business requirements, preparing AS-IS, and TO-BE documents and get sign-off from users for
• functional and/or technical design document(s).
• Preparation of system/technical documentation (as per ISO standards)
• Proactively propose solutions to improve the support of (new) business processes.
• Review and present proposed system solution to IT Project Manager / Leader and User Management or System
• owner (PDO)
• Executing the required changes through configuration.
• Develop system solutions in line with quality and delivery requirements.
• Interact with consultants of other modules for Integration requirements.
• Preparing test data and documentation, Conducting Unit tests, Regression tests, System Integration security
• tests including recording of results and change management (transport) activities.
• Preparing User manuals and conducting training to business process owners (PDO).
• Planning of go live milestones, planning, preparation and execution of migration, cutover and Go-Live as well as
• post Go-Live support activities.
• Interaction with clients through meetings, calls and emails.
• Support the troubleshooting, resolving and closing of Production Support tickets (Incidents & Problems tickets)
• within defined SLA’s (Service Level Agreements).
• User interface transactional solutions.
• Analyse and scope End-user authorisation roles.
• Update and maintain documentation as an existing system’s functionality is changed.
• Ability and willingness to coach and give training to fellow colleagues and users when required.
• Execution according to the Agile Methodology and attending of all team meetings, including Stand-ups, Sprint
• Review, Sprint Retrospectives, Sprint Planning meetings etc.
• Meet with end users and gather requirements.
• Daily use of the Agile Tool Chain, as per the updates required by the respective feature team(s).

• IT Degree / Diploma / Equivalent experience
• Experience in leading teams
• Minimum of 5-7 years IT working experience
• ITIL process knowledge and work experience (Required)