2598_UEM Technical Specialist

SUMMARY:
2598_UEM Technical Specialist
Location: Gauteng
Contract Term: 1 July 2024 - 31 December 2026
Application Submissions: ChantelleT@jordanhr.co.za

POSITION INFO:
ESSENTIAL SKILLS REQUIREMENTS:
· Experience with ITIL processes (Incident, Change and Problem management)
o Plan and execute maintenance tasks (change management)
o Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)
o Resolve incident tickets
o Analyse and resolve problem tickets
· Experience with VIP and End-user support
· Experience with technical documentation, standard operating procedures and user support guides
· Experience with Active Directory/Azure Active Directory
· Exposure to device management (SCCM, Workspace One, Microsoft Intune etc..)
· Exposure to troubleshooting infrastructure, network and integration issues
· Basic German Language
· Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
ADVANTAGEOUS SKILLS REQUIREMENTS:
· Experience in operation of Linux Servers and/or Windows Servers
· Experience in Windows Client OS, GPO and patch management
· Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services, Google Cloud Services)
· Experience with Scripting (Powershell, Bash etc.)
· Experience with monitoring solutions (SCOM, Dynatrace, Site24/7 etc.)
· Experience with SQL (MS, Oracle etc.)
· Experience with Jira and Confluence
· Soft Skills
o Excellent communication skills in a clear a concise way with team members, stakeholders and management on an appropriate level of detail
o Ability to deliver on time and in excellent quality
o Strong ability to analyse issues, build a resolution plan and bring it to successful implementation
o Strong ability to understand technical dependencies and enterprise setup on a global scale

WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
· A university degree/diploma in a relevant field of study (e.g. computer science, engineering, sciences) or a comparable qualification or 3 years IT experience
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
· Daily monitoring and resolution of English and German IT Service Management (ITSM) VIP and end-user support requests
· Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams
· Continuously work on improving the operational stability
· Work on automation of platform operations, troubleshooting and maintenance topics
· Interact with an international product team, external providers, vendors and customers.
o Treat security as a first-class citizen
o Work closely with stakeholders, development teams in constantly improving our Endpoint Management platforms stability and availability
o Work with other IT teams on integration of new features and components