Advanced Technical Specialist

SUMMARY:
We are seeking a skilled UEM Technical Specialist to join our client's team for a flexible resources assignment. The successful candidate will play a crucial role in daily monitoring and resolution of IT Service Management (ITSM) VIP and end-user support requests, as well as continuously working on improving operational stability.

POSITION INFO:
Key Responsibilities:

• Daily monitoring and resolution of IT Service Management (ITSM) VIP and end-user support requests.
• Verification, planning, and actioning of maintenance tasks together with other infrastructure teams.
• Continuously work on improving operational stability.
• Work on automation of platform operations, troubleshooting, and maintenance topics.
• Interact with an international product team, external providers, vendors, and customers.

• Experience with ITIL processes (Incident, Change, and Problem management).
• Experience with VIP and End-user support.
• Experience with technical documentation, standard operating procedures, and user support guides.
• Experience with Active Directory/Azure Active Directory.
• Exposure to device management (SCCM, Workspace One, Microsoft Intune, etc.).
• Exposure to troubleshooting infrastructure, network, and integration issues.
• Basic knowledge of the German language.

• Experience in operation of Linux Servers and/or Windows Servers.
• Experience in Windows Client OS, GPO, and patch management.
• Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services, Google Cloud Services).
• Experience with Scripting (Powershell, Bash, etc.).
• Experience with monitoring solutions (SCOM, Dynatrace, Site24/7, etc.).
• Experience with SQL databases (MS, Oracle, etc.).
• Experience with Jira and Confluence.
• Strong soft skills, including excellent communication and analytical abilities.

• A university degree/diploma in a relevant field of study (e.g., computer science, engineering, sciences) or a comparable qualification OR 3 years of IT experience.

• Cutting-edge global IT system landscape and processes.
• Flexible working hours in a 12-month period.
• High Work-Life balance with remote/on-site work location flexibility.
• Highly motivating, energetic, and fast-paced working environment.
• Modern, state-of-the-art offices.
• Dynamic team collaboration.
• Application of the Agile Working Model Methodology.