SUMMARY:
Remuneration: R24 000 – R26 000 depending on experience and current proof of salary
Purpose Of The Job:
An established and busy Tyre & Automotive Service Centre is seeking an experienced and hands-on 2IC (Second-in-Charge) to support the Branch Manager in the day-to-day operations of the business.
The successful candidate will be responsible for assisting with branch management, customer service, sales performance, staff supervision, workshop operations, stock control, and ensuring high levels of customer satisfaction. This role is ideal for an individual with strong leadership abilities who is ready to take the next step into branch management.
Ideal Candidate:
We are looking for a hands-on leader with a strong background in the tyre and automotive industry who can effectively support the Branch Manager while driving customer satisfaction, operational excellence, and branch profitability. This position offers excellent growth potential for an individual aspiring to move into a Branch Manager role in the future.
POSITION INFO:
Key Responsibilities: Assist the Branch Manager with the overall management and profitability of the branch Oversee daily workshop and fitment centre operations Ensure exceptional customer service is delivered at all times Support and motivate staff to achieve sales and operational targets Assist with managing counter sales and customer enquiries Monitor workflow, job quality, and turnaround times Ensure workshop efficiency and productivity targets are met Assist with stock control, stock counts, and inventory management Monitor adherence to company policies, procedures, and safety standards Handle customer complaints and resolve issues professionally Support recruitment, training, and staff development initiatives Assist with cash-ups, reporting, and general branch administration Step in and manage the branch in the absence of the Branch Manager Build and maintain strong relationships with customers and suppliers Minimum Requirements: Grade 12 \/ Matric Valid driver's licence Minimum 3-5 years' experience within a tyre, fitment centre, automotive workshop, service centre, or related environment Previous supervisory, team leader, senior sales, or assistant management experience Strong understanding of tyre and automotive products and services Computer literacy and experience working on business management systems Excellent customer service and communication skills Ability to lead, motivate, and manage a team Motor Industry experience Essential! Preferred Experience: Tyre and fitment centre operations Automotive aftermarket or service centre management Workshop coordination and job card management Stock control and inventory management Sales and customer relationship management Staff supervision and performance management Personal Attributes: Natural leadership ability Strong problem-solving and decision-making skills Customer-focused and service-driven Hands-on and willing to lead by example Results-orientated with strong commercial awareness Organised and detail-orientated Professional, reliable, and trustworthy Able to work effectively in a fast-paced environment Key Performance Areas: Customer Satisfaction Branch Sales Performance Workshop Productivity Staff Management and Development Stock Accuracy and Control Operational Efficiency Health and Safety Compliance Branch Profitability Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful. Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application. Applications should be submitted no later than 1 week from advertising.
