3 Month contract - Customer Support / Technical Consultant / Technical Support / Field Technician (Security Surveillance products)

SUMMARY:
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POSITION INFO:

Seeking an experienced Customer Support / Technical Consultant from a leading Security service company to join an international CCTV client on a 3-month contract towards Johannesburg.

Understands the technical part with operation and troubleshooting on surveillance security products, software and mobile applications

Must have Matric, 2- 5 years' working experience in a security service company / or installed CCTV products and tested it 

Must be based in Johannesburg 

Available immediately as this is a 3-month contract

Must have own car to travel to clients and resolve all issues regarding security surveillance products

Knowledge of IPV address 4 and 6, subnetting, porting, mapping, routing

Excellent customer service and telephone etiquette skills, worked in customer care centre / call centre will be beneficial

High levels of energy

Computer literate

Able to answer these questions:

How do you install and setup an IP camera

What type of surveillance products / models have you installed

After the installation of the IP camera, how do you test to see it the camera is operational

Serving as the main contact for customer support, elaborate on your ability to manage on all levels of support as there is no room for further escalation

How would you go about installing security surveillance software on your clients’ mobile application

Guide me through the steps that you would take to retrieve a certain event footage on behalf of the client

Seeking reliable staff

Hardworking individuals

Excellent English communication 

NB! This job is now closed. You can apply for other jobs by uploading your CV.