3 x Business Systems Analyst

SUMMARY:
Process Management:

• Analyse CARF policy, legislative, regulatory, and operational requirements and assess their impact on business processes and systems.
• Elicit, validate, document, and manage business, data, functional, and non-functional requirements across the CARF solution lifecycle.
• Map current- and future-state processes, business rules, user journeys, data flows, interfaces, and reporting requirements.
• Translate stakeholder needs into clear business requirement specifications, functional specifications, user stories, acceptance criteria, and traceability documentation.
• Support the definition and validation of CARF data capture, due diligence, exchange, reconciliation, exception-management, and regulatory reporting requirements.
• Collaborate with solution architects, developers, data specialists, testers, product owners, and business stakeholders to ensure that solutions meet approved requirements.
• Develop test scenarios and cases, support system integration and user acceptance testing, manage defects, and maintain requirements traceability.
• Validate system outputs, data quality controls, reconciliations, and regulatory reports for completeness, accuracy, and timeliness.
• Support release planning, implementation readiness, change management, training, production deployment, post-implementation review, and operational handover.
• Identify delivery risks, requirement gaps, dependencies, and improvement opportunities, and escalate these through the appropriate governance structures.

• Adhere to organisational governance, compliance, ethics, and integrity standards.
• Ensure all work outputs comply with relevant policies, procedures, and legislative requirements.
• Maintain audit-ready documentation for system changes, testing, and releases.
• Support internal and external audit processes and address findings under guidance.

• Build and maintain effective working relationships with team members and stakeholders.
• Collaborate with senior analysts, developers, testers, and business users.
• Actively share knowledge and participate in learning and development initiatives.
• Demonstrate a willingness to learn and progressively take on greater responsibility.

• Adhere to organisational financial policies and cost-control measures.
• Support efficient use of system and operational resources.
• Contribute to reducing rework and operational inefficiencies through quality system support.

• Provide professional and responsive system support to internal users and stakeholders.
• Assist with addressing user queries and operational issues within agreed service levels.
• Support the delivery of consistent, accurate, and reliable system services.
• Contribute to a culture of service excellence and continuous improvement.

• Bachelor’s Degree, BTech, or Diploma (NQF 6–7) in Information Technology, Information Systems, Business Analysis, Computer Science, Finance, Taxation, or a related field.

• Bachelor’s Degree, BTech, or Diploma and at least 3 years’ relevant experience as a Business Systems Analyst, Business Analyst, Systems Analyst, or in a comparable solution-delivery role.

• Bachelor’s Degree, BTech, or Diploma with demonstrated experience in requirements elicitation, process modelling, functional specification, data analysis, testing, and stakeholder engagement.

• Experience in tax administration, regulatory reporting, financial services, crypto assets, digital assets, data exchange, or compliance systems will be advantageous.

• Accountability
• Analytical Thinking 
• Attention to Detail
• Building Sustainability
• Commitment to Continuous Learning
• Conceptual Ability
• Customer Service  
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis  
• Respect
• Trust

• Business and systems analysis
• Requirements elicitation, analysis, validation, and traceability
• Business process modelling and functional specification
• Data analysis, mapping, validation, reconciliation, and reporting
• Understanding of system integration, interfaces, and data exchange
• System integration testing, user acceptance testing, and defect management
• Regulatory reporting and compliance systems
• Stakeholder facilitation and documentation
• Application support, incident analysis, and implementation readiness
• Knowledge of CARF, crypto asset service providers, tax transparency, or automatic exchange of information will be advantageous
• Computer literacy

• GOC Confidential

POSITION INFO:
Process Management: Analyse CARF policy, legislative, regulatory, and operational requirements and assess their impact on business processes and systems. Elicit, validate, document, and manage business, data, functional, and non-functional requirements across the CARF solution lifecycle. Map current- and future-state processes, business rules, user journeys, data flows, interfaces, and reporting requirements. Translate stakeholder needs into clear business requirement specifications, functional specifications, user stories, acceptance criteria, and traceability documentation. Support the definition and validation of CARF data capture, due diligence, exchange, reconciliation, exception-management, and regulatory reporting requirements. Collaborate with solution architects, developers, data specialists, testers, product owners, and business stakeholders to ensure that solutions meet approved requirements. Develop test scenarios and cases, support system integration and user acceptance testing, manage defects, and maintain requirements traceability. Validate system outputs, data quality controls, reconciliations, and regulatory reports for completeness, accuracy, and timeliness. Support release planning, implementation readiness, change management, training, production deployment, post-implementation review, and operational handover. Identify delivery risks, requirement gaps, dependencies, and improvement opportunities, and escalate these through the appropriate governance structures. Governance: Adhere to organisational governance, compliance, ethics, and integrity standards. Ensure all work outputs comply with relevant policies, procedures, and legislative requirements. Maintain audit-ready documentation for system changes, testing, and releases. Support internal and external audit processes and address findings under guidance. People: Build and maintain effective working relationships with team members and stakeholders. Collaborate with senior analysts, developers, testers, and business users. Actively share knowledge and participate in learning and development initiatives. Demonstrate a willingness to learn and progressively take on greater responsibility. Finance: Adhere to organisational financial policies and cost-control measures. Support efficient use of system and operational resources. Contribute to reducing rework and operational inefficiencies through quality system support. Client focus: Provide professional and responsive system support to internal users and stakeholders. Assist with addressing user queries and operational issues within agreed service levels. Support the delivery of consistent, accurate, and reliable system services. Contribute to a culture of service excellence and continuous improvement. Qualifications and experience: Mandatory requirements: Bachelor's Degree, BTech, or Diploma (NQF 6-7) in Information Technology, Information Systems, Business Analysis, Computer Science, Finance, Taxation, or a related field. OR Bachelor's Degree, BTech, or Diploma and at least 3 years' relevant experience as a Business Systems Analyst, Business Analyst, Systems Analyst, or in a comparable solution-delivery role. OR Bachelor's Degree, BTech, or Diploma with demonstrated experience in requirements elicitation, process modelling, functional specification, data analysis, testing, and stakeholder engagement. Advantageous \/ beneficial requirements: Experience in tax administration, regulatory reporting, financial services, crypto assets, digital assets, data exchange, or compliance systems will be advantageous. Competencies: Behavioural competencies: Accountability Analytical Thinking Attention to Detail Building Sustainability Commitment to Continuous Learning Conceptual Ability Customer Service Fairness and Transparency Honesty and Integrity Organisational Awareness Problem Solving and Analysis Respect Trust Technical competencies: Business and systems analysis Requirements elicitation, analysis, validation, and traceability Business process modelling and functional specification Data analysis, mapping, validation, reconciliation, and reporting Understanding of system integration, interfaces, and data exchange System integration testing, user acceptance testing, and defect management Regulatory reporting and compliance systems Stakeholder facilitation and documentation Application support, incident analysis, and implementation readiness Knowledge of CARF, crypto asset service providers, tax transparency, or automatic exchange of information will be advantageous Computer literacy Compliance Competency GOC Confidential