ACCOUNT MANAGER

SUMMARY:

POSITION INFO:
Qualifications and experience:

• Matric
• Three to five years experience in the security industry
• Valid drivers license
• Fully insured for business use, road worthy and licensed motor vehicle
• Knowledge of Syspro will be advantageous

• Sales & Revenue Targets: Achieve 100% of assigned sales, revenue, and gross profit targets annually within a specific client base or territory.
• Client Development: Identify and grow new business opportunities and clients within the allocated area.
• Client Relationship Management: Maintain regular contact with clients, providing technical support, quotations, marketing material, and training.
• Strategic Planning & Forecasting: Develop and implement sales strategies to meet business objectives; forecast current and future business potential by product and vendor.
• Market & Competitor Analysis: Analyze customer needs, monitor competitor activity, and suggest appropriate pricing and discount strategies.
• Sales Presentations: Conduct professional product demonstrations and negotiate service agreements aligned with company policies.
• Reporting & CRM Management: Maintain up-to-date client information in CRM systems; provide reports in line with company procedures.
• Training & Development: Attend and deliver training sessions to improve product knowledge and support client development.
• Operational Support: Assist in stock takes, manage slow-moving inventory, support branch forecasting, and maintain ISO compliance.
• Cross-Functional Collaboration: Work closely with internal departments (sales, technical, finance, operations) to ensure quality client service.
• Customer Support: Provide after-hours and on-site support as needed, including backup for colleagues during absences.
• Debtors Management: Monitor client payment statuses and assist with debt collection in coordination with finance teams.
• Event Participation: Represent the company at trade shows, product launches, and other events.
• Policy Adherence: Ensure compliance with company procedures regarding pricing, discounts, and service agreements.