AI Knowledge Manager

SUMMARY:
We are looking for a dynamic AI Knowledge Manager to join our team, based in Cape Town- onsite.

POSITION INFO:

We are looking for a dynamic AI Knowledge Manager to join our team, based in Cape Town- onsite.

The AI Knowledge Manager plays a pivotal role in shaping and grounding different models with our food expertise. Working hands-on with various stakeholders, they will source, curate and maintain content & data in a structured & coherent knowledge base, assuring AI results & recommendations are trusted and reflect our commitment to quality, innovation and responsibility.

KEY RESPONSIBILITIES & ACTIVITIES

• Content Planning: Develop, execute and mature a knowledge strategy & plan to achieve our objectives, aligned to different content & information cycles of our ecosystem.
• Information Sourcing: Identify, evaluate, and acquire high-quality content & data from a diverse range of sources, working well and closely with stakeholders, which may include:
• Internal stakeholders (e.g., chefs, marketing, product developers, sustainability teams)
• External partners (e.g., suppliers, farmers, industry experts, culinary influencers)
• Publicly available resources (e.g., reputable food publications, culinary databases, scientific journals)
• Content & Data Curation: Rigorously review and curate content & data that meets strict quality criteria, ensuring accuracy, relevance and alignment to our values.
• Content & Data Transformation: Work with Data Engineers to transform content & data for optimal AI utilisation, from recipe details, product descriptions, nutritional information, sourcing details, to cooking guidelines.
• Knowledge Organisation & Structure: Collaborate with Data Architects and Scientists to abstract information into a logical and optimised knowledge base structure and system, ensuring efficient retrieval and utilisation by different models.
• Information Management: Establish and enact content & data governance procedures, including guidelines, version control, regulation and rights management to maintain alignment, integrity, relevance and compliance.
• Content Analysis & Optimisation: Analyse and track content completeness, usage and performance metrics, proactively identifying & acting on gaps and areas for improvement to optimise effectiveness in meeting user needs.
• Research, Trend Monitoring & Innovation: Stay abreast of emerging trends in food, culinary techniques, AI, and content & data management, identifying opportunities to enhance the knowledge base and maintain our leadership.

SKILLS & EXPERIENCE

• Education: Bachelor's degree or equivalent in Information Management, Communications, Journalism, Culinary Arts, Food Science, or a related field.
• Experience: Sufficient professional experience to have developed and demonstrated strong expertise in:
• Content, data or knowledge management, preferably in the food industry or a lifestyle related field
• Sourcing, curating, abstracting and managing large volumes of complex information.
• Working effectively with a wide range of stakeholders.
• Working with Content Management Systems, knowledge bases, or databases with a good understanding of information architecture.
• Creating & adapting content for digital platforms, including internal systems, websites, apps, or social media.
• Researching, analysing, and solutioning with critical thinking.
• Proofing, editing and writing, with meticulous attention to detail.
• Defining plans to achieve work-related objectives effectively.
• Familiarity with AI & related concepts.