Account Manager

SUMMARY:
Role overview:

• Responsible for managing customer accounts, building long-term relationships, identifying new business opportunities, and driving account growth. The role includes preparing sales proposals and quotations, negotiating pricing, coordinating with internal teams on customer projects and RFQs, resolving customer queries, and monitoring account performance to ensure customer satisfaction and business growth

POSITION INFO:
Minimum Requirements: Grade 12\/Matric Bachelor's degree in business, marketing, or a related field 3 + years' experience in account management, sales, or a related role Proven track record of managing and growing customer accounts Strong understanding of sales principles and customer service practices Ability to build and maintain relationships with key customers Main Responsibilities: Sales proposals: Prepare proposals and customer offers for new and existing business, including cost breakdowns Pricing negotiations: Participate in customer negotiations on price adjustments based on changes in volume, raw material costs and exchange rates Customer collaboration: Build a network across the customer's purchasing, quality, logistics and R&D teams to gather essential information and facilitate problem-solving Internal coordination: Coordinate activities within internal working groups on innovation, requests for quotation (RFQs), projects and productivity improvements to secure customer approval Customer relationships: Build and sustain strong, long-term customer relationships Account support: Serve as the primary contact for assigned accounts, addressing customer needs and expectations Account growth: Identify new business opportunities within accounts and drive growth Customer communications: Prepare and deliver presentations, proposals and reports to customers Solution delivery: Coordinate with internal teams to deliver solutions that meet customer objectives Account reporting: Monitor and analyse account performance, providing regular updates to customers and management Issue resolution: Respond to client enquiries and resolve issues promptly and effectively Key Skills and Competencies: Excellent communication, negotiation, and presentation skills Strong organizational and multitasking abilities Analytical skills to interpret sales data and market trends Strategic thinking and problem-solving capabilities High level of professionalism and client-oriented approach Ability to work independently and as part of a team