Account Manager

SUMMARY:
Our clients based in Cleveland Johannesburg is looking for an experienced Accounts Manager to market and sell company products and services

POSITION INFO:

The Ideal Candidate will fir the following requirements:

KEY RESPONSIBILITIES

In order to perform this role successfully, the incumbent must be able to perform these responsibilities satisfactorily:

• Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services the company provides.
• Engages with clients on a regular basis to maintain sound relationships.
• Acts as primary contact between clients and company for purposes of:
  • negotiating prices within the parameters of the Authority Framework
  • providing customised solutions
  • problem/issue resolution
• Stays abreast of and informs the Sales Manager/ Sector Head of changing market and competitor trends.
• Maintains a current and updated database on all clients in own portfolio.
• Keeps informed of legislative requirements pertaining to document & records management.
• Ensures effective classification of client information to ensure fast and accurate retrieval.
• Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
• Compiles and reports on boxes past due on a quarterly basis.
• Develop Account Plans as agreed with Sales Manager/ Sector Head for the allocated Portfolio in order to leverage new opportunities and ensure customer retention.
• Reports sales and service statistics to the Sales & Service Manager/ Sector Head on a weekly basis.
• Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their Portfolios.
• Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicates concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.
• Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensure that clients’ portfolios data integrity is accurately maintained.
• Assists with preparing and presenting business proposals to both existing and new potential customers
• Maintains close relationships with the Sector Head in order to capitalise on opportunities identified.
• Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.  
• Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

 MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: 

The requirements listed below are representative of the knowledge, skill, and/or ability required.

 3 year Degree/Diploma/Higher Diploma in Sales/Marketing/Retail Management

• At least 8 years’ experience in a sales/business development role preferably in Information Services/ Warehousing/ Logistics or similar environment
• Postgraduate qualification is business administration will be highly advantageous
• Account management experience in document management and archival related or similar industry sales will be preferable
• Must have business to business (B2B) experience
• Must have excellent track record in delivering high level sales presentations
• Must have excellent track record in meeting and exceeding monthly, quarterly and annual sales targets
• Must have excellent communication and interpersonal skills.
• Must have a flair and drive for sales
• Must hardworking and solutions driven
• Must be a team player
• Must have business acumen and be able to communicate with senior to top management levels
• Must be prepared to travel between sites/clients
• Must be highly computer literate
• Demonstrate excellent organisational skills
• Must have experience in tender document preparation
• Must have own vehicle and valid driver’s licence

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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