SUMMARY:

Role Purpose

POSITION INFO:

1. Key Responsibilities

• Develop and execute strategic plans to acquire new clients and grow revenue streams across target industries.
• Identify prospective clients through market research, lead generation, cold calling, events, and professional networks.
• Build, grow, and manage long-term relationships with new and existing clients through regular communication and exceptional service delivery.
• Conduct needs analysis with clients to design and present customised recruitment solutions that align with their workforce requirements.
• Work closely with internal delivery teams to coordinate recruitment activities, ensuring timely placements and candidate quality.
• Negotiate commercial terms and service-level agreements within approved parameters.
• Actively manage the full recruitment lifecycle when required, including advertising, sourcing, interviewing, and closing candidates.
• Prepare proposals, quotes, and tender documents to secure new business opportunities.
• Track business development activities, maintain CRM and ATS data accurately, and produce regular performance reports.

2. Key Deliverables

• Conclude service agreements and commercial contracts with new clients
• Consistent achievement of monthly, quarterly, and annual revenue targets
• High volume of qualified leads converted to active opportunities
• Delivery of high-quality candidates matched to client specifications
• Strong client satisfaction feedback and long-term retention metrics
• Updated and accurate CRM/ATS records and reports
• Documented pipeline of active leads and forecasted revenue growth
• Well-researched and customised proposals and tender submissions
• Timely fulfilment of recruitment assignments within agreed SLAs
• Strategic input on market trends, talent shortages, and competitive positioning

3. Core Competencies

• Recruitment process expertise (sourcing, screening, placement)
• Business development and client relationship management
• Proposal and tender writing
• ATS usage
• Understanding of South African labour market and recruitment legislation
  
  

• Hunter mentality and strong sales drive
• Client service orientation
• Communication and presentation skills
• Resilience and adaptability
• Time and priority management

• Microsoft Office Suite
• LinkedIn and digital sourcing tools
• Online job portals and social media platforms
  
  

4. Qualifications & Experience

5. Role Impact and Decision Rights

• Can negotiate commercial terms within guidelines
• Influences client acquisition and delivery outcomes
• Drives profitability within own portfolio

6. Key Interfaces

• Recruitment Specialists
• Head of Staffing Solutions
• Finance and Operations
• Marketing and Bid Office

• Clients and Prospects
• Industry Forums and Networks
• Job Boards and Advertising Partners

7. Measures of Success

• Client acquisition and retention rates
• Revenue targets met/exceeded
• Fill rate and time-to-fill metrics
• Client satisfaction scores (NPS or equivalent)
• CRM/Placement Partner data integrity

8. Additional Notes (if any)