Account Technical Support Agent

Recruiter:

SA Commercial (Pty) Ltd

Job Ref:

CPT000173/GW

Date posted:

Sunday, December 21, 2025

Location:

Cape Town, South Africa

Salary:

10500

SUMMARY:
We are looking for a skilled and customer-focused Account Technical Support Agent to join our Sage team. In this role, you will provide high-quality telephonic support, assist customers with complex accounting queries, and ensure accuracy in account data management. If you have strong customer service skills and a keen interest in accounting and compliance, this position is for you. Comprehensive training will be provided.

POSITION INFO:
Customer Support

Deliver excellent customer service and resolve queries effectively using outstanding listening and soft skills.
Provide telephonic assistance with a focus on accuracy and customer satisfaction.
Respond to a range of inbound customer queries, offering appropriate and timely solutions.

Accounting and Compliance

Advise customers on business accounting practices, including HMRC regulations and compliance.
Resolve complex accounting queries related to VAT and other legislative requirements.
Reconcile and correct account details such as customer, supplier, and bank transactions.
Ensure all postings and account balances are accurate.

Data Management and Updates

Accurately log service calls and update business contact and account information.
Provide product information via Information for Use (IFU) documents according to customer specifications.

Escalation and Query Handling

Liaise with internal and external parties to resolve customer queries efficiently.
Escalate unresolved queries or complaints to the appropriate channels for resolution.

Continuous Improvement

Focus on ongoing skills development to enhance the overall customer service experience.

Requirements

1-2 years technical support experience within accounting role or similar.
Excellent communication, listening, and problem-solving skills.
Strong telephone etiquette and ability to handle high-pressure situations.
Basic knowledge of accounting practices and compliance is an advantage.
High attention to detail with a focus on accuracy in data management.
Ability to work collaboratively with internal and external stakeholders.
Proficiency in using customer support systems and accounting software is a plus.

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