Accountant and Retail Operations Supervisor

SUMMARY:
Our client seeking a dynamic and detail-oriented individual to take on the dual role of Accountant & Retail Operations Supervisor, overseeing financial operations and day-to-day forecourt activities to ensure smooth, efficient, and customer-focused service delivery.

POSITION INFO:

Accountant and Retail Operations Supervisor

Duties and Responsibilities:

• Accounting
  
  • Manage all accounting transactions including daily sales reconciliations, accounts payable and receivable including but not limited to;
  • Cash reconciliations,
  • Card transaction reconciliations, daily cash ups, sales reconciliation and bank deposits for the Pick n Pay and Forecourt.
  • Collaborate and work closely with the Accountant and Administrator (Accounting) and General Manager (Operations).
  • Maintain accurate financial records and ensure compliance with accounting standards.
  • Manage accounts payable and receivable, ensuring timely payments and collections for PnP and Forecourt.
  • Conduct monthly stock takes and reconcile inventory records.
  • Ensure timely bank payments and monthly financial analysis packs.
  • Comply with financial policies and regulations.
  • Coordinate with head office and external auditors and prepare for audits to ensure compliance with regulations.
  • Assist in payroll processing and ensure accurate and timely execution.
  • Any other duties that could reasonably be expected of an Accountant & Operations Supervisor.
  Retail & Forecourt Operations
  
  • Supervise daily operations of the Pick n Pay and Forecourt, ensuring efficiency and profitability.
  • Monitor sales performance and implement strategies to boost revenue and customer satisfaction.
  • Ensure product availability, proper stock rotation, and adherence to merchandising standards.
  • Oversee fuel sales, pricing adjustments, and stock replenishment for the Pick n Pay and Forecourt.
  Staff Supervision & HR Administration PNP & Forecourt
  
  • Supervise, train, and evaluate retail and forecourt staff, ensuring high performance and customer service standards.
  • Assist with staff schedules, shift planning, and attendance records for the Pick n Pay and Forecourt.
  • Foster a positive work environment, ensuring employee engagement and motivation.
  Customer Service & Relationship Management
  
  • Ensure excellent customer service by addressing complaints, resolving issues, and maintaining high service standards.
  • Train staff to enhance customer interactions and ensure a positive shopping experience.
  • Build strong relationships with suppliers, vendors, and service providers.
  
  Reporting & Performance Analysis
  
  • Prepare and present weekly reports on expenses, shortages, claims, and exposures to support operational decision-making.
  • Provide management with regular reports on financial performance, sales trends, and operational efficiency.
  • Analyse data to identify opportunities for improvement and cost-saving measures.
  • Assist in business planning and strategy development to optimise profitability.
  Competencies
  
  • Strong analytical thinking and problem-solving skills.
  • High level of accountability and responsibility.
  • Ability to take initiative and work independently.
  • Resilience and ability to perform under pressure.
  • Strong communication skills with the ability to liaise effectively with management, customers and suppliers.
  • Demonstrated commercial and financial acumen.

Competencies:

• Strong analytical and problem-solving skills
• High accountability and initiative
• Resilience under pressure
• Excellent communication and financial acumen