Accounts Receivable Analyst (Debt Collector)

SUMMARY:
AR Analyst (Debt Collector)
 
Level: Analyst
Title: Accounts Receivable Analyst (Debt Collector)
Remuneration: Market Related
Start date: Asap
Initial term: 12 months
Location: Pretoria 
 
Job Brief

• Manage a portfolio of customer accounts and proactively follow up on overdue balances.
• Conduct debt collection activities via telephone, email and other approved communication channels.
• Monitor ageing reports and identify overdue items requiring collection action.
• Issue customer statements, reminders and dunning communications in accordance with approved procedures.
• Engage with customers regarding outstanding balances and obtain payment commitments.
• Track payment promises and follow up where commitments are not met.
• Investigate payment delays and work with customers to resolve collection barriers.
• Support resolution of customer account and payment-related queries.
• Maintain accurate records of collection activities and customer communications.
• Escalate high-risk, long outstanding or disputed accounts to the Senior Debt Recovery Consultant.
• Assist with dispute resolution activities by gathering supporting documentation and coordinating with internal stakeholders.
• Monitor customer payment behaviour and highlight adverse trends to management.
• Support cash collection targets and KPI performance objectives.
• Assist with cash forecasting by providing updates regarding expected collections.
• Support month-end activities relating to collections and outstanding balances.
• Participate in process improvement initiatives aimed at improving collection effectiveness.
• Ensure compliance with departmental procedures, internal controls and governance requirements.
• Support transition, KT and project activities as required.

• Diploma, Degree or equivalent qualification in Accounting, Finance, Credit Management or Business Administration.
• 1–3 years' experience within Accounts Receivable, Credit Control, Debt Collections or Finance Operations.
• Experience managing customer accounts and collections activities.
• Experience working with ageing reports and overdue debt management.
• Experience with SAP or major ERP systems.
• Experience in the Oil & Gas, Energy or Manufacturing Industries
• Multinational experience preferred
• Shared Services environment experience preferred

• Attention to detail
• Analytical, Innovative Thinking and Problem Solving
• Time Management, Planning and Organizing
• Accountability and Dependability
• Ethics and Integrity
• Communication and Teamwork
• Planning & Organising
• Strong interpersonal skills
• Ability to multi-task and prioritize effectively
• Strong ability to work with a cross functional team
• Superior stakeholder service

POSITION INFO:
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