Accounts and Office Manager (2IC) Montague Gardens, Cape Town

SUMMARY:
Accounts & Office Manager (2IC) to be based in Montague Gardens, Cape Town (Full-Time Permanent In Office Position)

Our client is looking for a highly organised, detail-oriented, and hands-on Accounts & Office Manager (2IC) to become the Owner’s trusted right-hand person.

This is a full-time, office-based position and requires the successful candidate to be physically present in the office each day. This is not a remote or hybrid role.

This role is ideal for someone who enjoys taking ownership, managing people, bringing structure to daily operations, and supporting the smooth running of the business.

The successful candidate will take full ownership of the debtors' function, while also overseeing administration, office operations, team coordination, and general business support, ensuring the office runs in a structured, accurate, and accountable way.

This is a great opportunity for someone who thrives in a fast-paced environment, takes initiative without being asked, and wants to play a meaningful role in helping a successful business continue to grow.

POSITION INFO:
NON-NEGOTIABLE REQUIREMENTS: A Grade 12 \/ Matric or equivalent qualification. Strong debtors, accounts receivable, or credit control experience, including payment allocation, reconciliations, outstanding account follow-up, and credit notes. Proven people-management or supervisory experience within an office, accounts, or business administration environment, with the ability to hold teams accountable. Computer-literate with intermediate working proficiency in Microsoft Excel, Word, and Outlook. A valid driver's licence and own reliable transport OR reliably able to commute to work without issue. WILL ALSO COUNT IN YOUR FAVOUR IF YOU HAVE: Passed Matric with a university exemption or strong academic results. Studied Mathematics and\/or Accounting at Matric level or higher. Further studies or short courses in Office Management, Accounts, Business Administration, or a similar field. Experience working on ERP, accounting, or business management systems. DUTIES WILL INCLUDE: Debtors & Administration Take full ownership of the debtor's function. Allocate, post, and reconcile customer payments. Follow up on outstanding accounts and ensure payments are received timeously. Issue customer statements and manage collections. Process and manage credit notes, ensuring customers receive them timeously. Ensure customer accounts are accurate, reconciled, and kept up to date. Balance and reconcile the bank daily. Review and process payments received from the previous day and communicate payment allocations to the invoicing team. Maintain 100% accuracy across all debtor and banking transactions. Update and maintain the wholesale price list. Office & Company Administration Oversee general office, company, and client administration. Ensure administrative tasks are completed accurately, timeously, and efficiently. Create structure, accountability, and efficiency within the office environment. Identify opportunities to improve systems and processes. Team Management Manage and support the office team, including regular check-ins and performance discussions. Conduct monthly one-on-one meetings with the team, including the Factory Manager. Hold weekly team meetings with office staff and the Factory Manager. Attend weekly meetings with the company owner. Conduct performance management discussions twice a year. Ensure all meetings have documented minutes, actions, and follow-ups. Monitor priorities, workloads, and deadlines. Assist with KPI reviews, performance conversations, and team development. Drive accountability and performance within the team. Operational Coordination Maintain awareness of daily business operations. Coordinate communication between the office and factory teams. Ensure stock availability and operational issues are communicated effectively. Assist with export administration and related documentation. Support the owner with administrative and operational responsibilities. Business Support Act as a trusted second-in-command to the owner. Take ownership of problems and drive solutions. Help improve structure, accountability, and efficiency within the business.