Active Directory and Messaging Engineer L3

SUMMARY:
A leading Global Systems Integrator and Managed Services Provider is looking for an Active Directory and Messaging Engineer (L3) to joint their team.

POSITION INFO:

Description

We are currently looking for an Active Directory and Messaging Engineer L3 to support the business in achieving its strategic objectives.

What we expect you to do

• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.
• Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure.
• Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
• Take full ownership for managing the incident to resolution within the service level conditions.
• Perform level 3 server and network troubleshooting, server rack mounting and cable patching / management.
• Provide telephonic support to clients when required and update the relevant systems as per the company’s procedures.
• Perform the necessary hand over procedures in cases where shift work is required.
• Produce breach and other reports to identify failures and short-comings.
• Creating and Updating Service Catalogues
• Assisting with Transitions
• Due Diligence
• Current State Assessments on client systems (PS and MS)
• Project Deployment services
• Available as technical escalation point for other Engineers
• Facilitating internal audits to ensure that clients conform to their own business standards and recommendations by their partners and governing authorities
• Facilitate and participate in Master Classes on specific technology areas
• Facilitate and participate in Communities of Practise
• Standardization of all required documentation
• Development and adoption of ITSM Knowledge Base articles
• Assist in benchmarking industry standards

Requirements

• 7 - 10 years’ relevant experience including but not limited to Operational Support/ Enterprise Services; Managed Services; Professional Services; High level scripting capabilities
• NQF Level 6
• Diploma or Degree in Computer Science
• MCITP 2008
• MCSE 2016
• ITIL V3 Foundation
• AZURE
• MCSE Messaging (Exchange 2007/2010/2013/2016)
• Office 365 Stack
• OCS, Lync 2010/2013/Skype for Business/MS Teams
• Knowledge of remote sites, SBA’s and SBC’s will be advantageous
• Avaya, Sonus, Audio codes or Cisco certification will be advantageous

Should you not receive a response from us within one week of your application, your application has unfortunately not been successful.

You can visit our website for more vacancies: www.wePlace.co.za / Facebook page @wePlace / LinkedIn www.linkedin.com/company/wePlace/

NB! This job is now closed. You can apply for other jobs by uploading your CV.