SUMMARY:

Administration & Pre-legal Credit Controller (Temporary Role)

POSITION INFO:

Role Purpose

Key Responsibilities

Collections & Targets

• Manage up to 100 debtor accounts and achieve set collection targets.
• Actively follow up on payments according to agreed terms.
• Perform daily account reconciliations.

Database & Record Management

• Allocate and capture customer receipts accurately.
• Identify receipts for other branches and notify relevant parties.
• Maintain filing, email monthly invoices, and follow record destruction protocols.

Sales Liaison

• Serve as main point of contact between Accounts Receivable and Sales.
• Conduct weekly meetings to resolve outstanding AR issues.
• Follow up on pending customer quotes for purchase order processing.

Credit Notes, Invoices & Adjustments

• Ensure credit notes and adjustments are valid and accurate.
• Raise rate queries and stop billing on closures.
• Submit credit note requisitions to the supervisor.

Bad Debts & Legal Handovers

• Follow protocol before blacklisting clients; notify supervisors of liquidations, absconded clients, or business rescues.
• Liaise with attorneys and complete claims for handed-over accounts.

Month-End & Reporting

• Complete re-allocations of unallocated deposits and raise journal requisitions by 12:00 on the 4th working day.
• Prepare monthly commentary on top clients for all regions.
• Assist auditors as required.

Customer Care & Inter-Departmental Relations

• Maintain high standards of customer service; resolve queries and complaints within 48 hours.
• Ensure strong working relationships between AR and other departments, balancing sales and credit objectives.

Projects

• Support additional projects as required.

Qualifications & Experience

• Degree or Diploma in Accounting or related field
• Minimum 3 years’ experience in a financial environment
• Strong communication, problem-solving, and organisational skills
• Ability to deliver under pressure and meet deadlines

Attributes

• Attention to detail and ability to deliver quality outputs
• Strong interpersonal, influencing, and relationship-building skills
• Flexible and willing to work overtime when needed