Administration Officer: Investigations

SUMMARY:
A well-established financial services business is seeking to appoint a Administration Officer: Investigations

This role is central to the smooth functioning of the Investigations Department, providing administrative support that ensures operational efficiency, accuracy, and professionalism.
Reporting to the Senior Professional Manager: Investigations, the Administration Officer plays a key role in managing case documentation, coordinating committee follow-up processes, and ongoing communication with stakeholders.
The main responsibilities include:

• Providing comprehensive administrative support to the Investigations Department, including electronic maintenance of matter files and administrative processes post committee meetings.
• Ensuring the completeness of documentation across electronic platforms, including the systematic closure and archiving of finalised investigation matters in line with departmental protocols.
• Managing debtors billing and collection and providing status updates to respondents and complainants.
• Providing administrative support on ad-hoc tasks as required while maintaining professionalism and high levels of accuracy in a fast-paced environment.
• Reporting to the Senior Professional Manager: Investigations, the Administration Officer plays a key role in managing case documentation, coordinating committee follow-up processes, and ongoing communication with stakeholders.

POSITION INFO:
QUALIFICATIONS AND EXPERIENCE:

• Bachelor of Business Administration (BBA) degree.
• Five years post-qualification working experience in senior business administration role.
• Proficiency in MS Office.
• Working experience in a legal and/or accounting environment would be advantageous.