SUMMARY:
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POSITION INFO:
6 Month Maternity Stand-in Temp Contract
Contract to start: 01.09.2025
Job Purpose:
The role is firstly responsible to open and close callouts on system.
The role is secondly responsible to ensure that weekly pack are closed off.
PERSON SPECIFICATION
Qualifications & Experience:
- Relevant Qualification.
- Exposure within a client service environment.
- 1-2 years’ experience as a Data Capturer
Skills & Knowledge Required:
- Analysis skills.
- Intermediate proficiency in Ms. Office.
- Knowledge of capturing on a database would be beneficial.
- Telephone etiquette.
- Attention to detail.
JOB SPECIFICATION:
The main tasks and responsibilities associated with the position are listed below. This is not an exhaustive list of tasks and responsibilities and any other tasks and/or responsibilities that could be reasonably expected for the position may be required.
Ensure that callouts are opened and closed according to company standards:
- Open callouts on system.
- Capture details of outlook accurately.
- Dispatch technician within SLA timeframes
- Log expected time of arrival of technician at outlet.
- Close callouts on system
- Analyse and close job cards processed on CallRunna.
- Check accuracy of flow meter readings.
- Check accuracy of glassware delivered, log reasons for non-delivery.
- Callouts opened and closed on the system according to company standards.
Ensure all weekly packs are closed and submitted accordingly:
- Capture and analysis of car stock counts.
- Check invoicing of stock.
- Invoice callout and travel charges.
- Capture stock data onto database.
- Capture and analyse technician kilometre claims.
- Analyse and close weekly reports.
- Weekly packs closed.
Provide administrative support to the technicians for the vehicles.
- Conduct weekly car inspections.
- Responsible for all vehicles i.e booking of services, license disks etc.
- All documents submitted to Fleet Administrator.
Working conditions: Office Based
