SUMMARY:
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POSITION INFO:
Refrigeration Administrator
Job Purpose:
The role firstly is responsible for providing general administrative support to technicians and engineers. The role is secondly responsible for the efficient close off of weekly packs.
PERSON SPECIFICATION
Qualifications & Experience:
- Relevant qualification
- Computer literacy
- Experience within a client service environment
- Administration experience
- 1-2 years’ experience as a Data Capturer
Skills & Knowledge Required:
- Analysis skills.
- Intermediate proficiency in Ms. Office.
- Knowledge of capturing on a database would be beneficial.
- Telephone etiquette.
- Attention to detail.
- Precise planning
JOB SPECIFICATION:
The main tasks and responsibilities associated with the position are listed below. This is not an exhaustive list of tasks and responsibilities and any other tasks and/or responsibilities that could be reasonably expected for the position may be required.
Provide administrative support to technicians and engineers:
- Capture details of outlook accurately.
- Dispatch technician within SLA timeframes
- Plan routes to reduce km and cost.
- Prepare and distribute quotes for all repairs done by the technicians/ engineers.
- Update and capture job cards on system accurately and timeously.
- Establish and maintain a healthy and professional relationship with customers and all suppliers.
- Ensure weekly packs are submitted accordingly:
- Weekly/monthly closure on Internal System.
- Ensure calls are accurately closed within Service Level Agreement (SLA).
- Attend to customers queries
- Capture and analyse the technicians’ kilometer claims.
- Capture the stock data onto database.
Working conditions: Office based
