Aftersales Specialist / Aftersales Support

SUMMARY:
-

POSITION INFO:
Job Summary We are looking for an Aftersales Specialist to support customers in the C&I energy sector by handling technical queries, product issues, warranty matters, and service coordination. The ideal candidate should have relevant aftersales \/ technical support experience in solar, inverter, battery, or electrical products, preferably within the C&I market. Key Responsibilities • Handle customer aftersales queries and technical support requests • Coordinate troubleshooting, warranty claims, repairs, and replacements • Support customers, distributors, EPCs, and installers with product-related issues • Liaise with internal technical teams and external service partners • Maintain accurate records of customer cases and resolutions • Provide product usage guidance and aftersales communication • Assist with service reporting and response time management • Ensure high customer satisfaction and timely issue resolution Minimum Requirements • Diploma \/ Degree in Electrical Engineering, Renewable Energy, Technical Support, or related field • 2+ years of aftersales, technical support, or service coordination experience • Experience in solar, inverter, battery, or electrical products • Good technical problem-solving ability • Strong communication and customer service skills • Proficient in Microsoft Office and reporting tools • Own transportation & drivers license Preferred • Experience supporting C&I customers, EPCs, or installers • Understanding of warranty procedures and field service coordination • Experience in a multinational working environment