SUMMARY:
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POSITION INFO:
Job Summary
We are looking for an Aftersales Specialist to support customers in the C&I energy sector by handling technical queries, product issues, warranty matters, and service coordination. The ideal candidate should have relevant aftersales / technical support experience in solar, inverter, battery, or electrical products, preferably within the C&I market.
Key Responsibilities
• Handle customer aftersales queries and technical support requests
• Coordinate troubleshooting, warranty claims, repairs, and replacements
• Support customers, distributors, EPCs, and installers with product-related issues
• Liaise with internal technical teams and external service partners
• Maintain accurate records of customer cases and resolutions
• Provide product usage guidance and aftersales communication
• Assist with service reporting and response time management
• Ensure high customer satisfaction and timely issue resolution
Minimum Requirements
• Diploma / Degree in Electrical Engineering, Renewable Energy, Technical Support, or related field
• 2+ years of aftersales, technical support, or service coordination experience
• Experience in solar, inverter, battery, or electrical products
• Good technical problem-solving ability
• Strong communication and customer service skills
• Proficient in Microsoft Office and reporting tools
• Own transportation & drivers license
Preferred
• Experience supporting C&I customers, EPCs, or installers
• Understanding of warranty procedures and field service coordination
• Experience in a multinational working environment
