Alarm & Monitoring Technician (PE)

POSITION INFO:

Are you a detail-oriented and technically savvy professional with a strong background in systems, building, and testing? We're seeking a skilled Alarm Monitoring Technician to join our team and contribute to the development and testing of our innovative systems.

What you'll do:

• Medium to High-Level Technical Support on systems, hardware, and software (Onsite, Remote, Telephonic).
• Customer Technical Liaison.
• General Fault Finding and Troubleshooting.
• Infrastructure Fault Finding and Commissioning.
• Project Commissioning.
• System Commissioning.
• Technical Training (Customer and Internal).
• Technical sales lead development.Service Calls: Support on all hardware/software installed on all sites.
• Ability to assist HLS with issues in various databases for example SQL Express etc.
• Ensure that the incident/ticket system has been updated accordingly and timeously to ensure tracking is in place for all tickets logged.
• Constant communication with customers to ensure that they are kept updated on any tickets or service issues being experienced.
• Small Installations: Project Coordinating all new installations by making sure that the client knows requirements as well as meeting deadlines.
• Maintenance: Ensure that hardware/software maintenance is scheduled and performed on all relevant equipment/systems as per SLA and supplier requirements.
• Accurate and up-to-date maintenance documentation to provide proof of the services rendered.
• General admin duties include Timesheets/ Documentation/ Reporting/ Health and Safety.
• Training – Customer Training, Supplier Training, Training of Technical Assistants - Peer assistance: Assist peers as and when necessary.
• This could involve technical advice, workload assistance, or general participation.

 

Function related experience:

• 5 years experience.
• Leading teams: 2 years.
• Project experience: 2 years.
• 3+ years of security software and hardware installation experience.
• 5 + years of BES/SQUBE or SYNERION Software and hardware implementation and commissioning experience.
• Networking Skills – TCP/IP, DHCP, Static, and VLAN (N+ will be beneficial).
• Electronic Skills – Low Current Power, Relays.
• Experience in installation of Turnstiles, Vehicle Barriers, and Mantraps - Experience and certification in the installation and commissioning of CCTV and Access control solutions - (Impro, Gallagher, Milestone, Axis, SAFR, Hanwha Techwin, Hikvision, Dahua, Idemia, Suprema, Bosch CCTV).
• Experience and Fire Certification an advantage - Building Management design and implementation an advantage - Tridium.
• Experience in servicing/installing HW / SW supplied by NEXTEC SBT and other Electronic Security and Safety Systems - Structured and methodical with fault finding.
• Access Control Skill Software and Hardware support to Customers sites that include Electronic Security and Safety Systems as well as Workforce Management Solutions as per contract agreement.
• The Technician will be responsible for compliance with SLA commitments as per the contractual agreement.

Qualification:

• Gr 12 or equivalent College diploma.
• MCSE and or N+/A+ or N.DIP Electronic/Electrical Engineering, an advantage.
• Access Control and or Time and Attendance system(s) training certification - SQL Language Query Experience/Certification an advantage.
• Microsoft Office competent (Word, Excel, Visio, and PowerPoint) - PSIRA Certified (Grade E-C).
  
• CCTV, Hikvision, Bosch, Milestone.
• Access Control, Impro, Gallagher, ZK.
• Fire – Ziton, Technoswitch.
• Time and Attendance - BES Suite, SQUBE Systems, Jarrison, Kronos.
• Basic Electronic.

Other information applicable to the opportunity:

Transport: Own Car is required to travel to client sites.

NB! This job is now closed. You can apply for other jobs by uploading your CV.